Customer Service Administrator

Location: Gauteng, South Africa; onsite five days a week. Relocation is not supported.

Company

hirify.global is a Fortune 100 manufacturer of construction and mining equipment, engines, industrial gas turbines, and diesel-electric locomotives; Cat Financial provides financing solutions to customers and dealers globally.

What you will do

• Manage and resolve overdue customer accounts while supporting timely and ethical debt recovery.
• Address customer issues and inquiries, identify appropriate resolutions, and document all communications.
• Execute standard customer service processes and maintain accurate customer accounts and relationships.
• Negotiate payment arrangements and liaise with clients, internal stakeholders, and legal teams on collection matters.
• Support compliance with legal and regulatory requirements related to collections.

Requirements

• Completed diploma or degree in a related field.
• 2–5 years of experience in a similar role and environment.
• Strong communication and administrative skills.
• Knowledge of legal collection procedures and relevant regulations.
• Customer service, service excellence, consulting, decision-making, critical thinking, and problem-solving skills.
• Ability to establish and maintain effective relationships with clients, vendors, and peers.
• High attention to detail and strong organizational skills.
• Ability to handle sensitive financial conversations with professionalism and empathy.

Culture & Benefits

• Full-time onsite work with a five-day weekly schedule.
• Training, mentoring, global experience, and growth opportunities.
• Competitive salary package, work-life balance, and employee benefits from day one.
• Potential variable bonus and additional benefits.
• Diversity, inclusion, respect, integrity, customer focus, and innovation are emphasized.
• Visa sponsorship is not available.

Hiring process

• Demonstrate relevant qualifications and experience clearly on the CV; original, personally crafted responses are encouraged.
• Monitor the email associated with the application, including the junk or spam folder, for primary correspondence.