Lender Services - Assistant General Manager (Remote)

Location: Virtual; California residents must report to the onsite office at the Vallejo, CA Processing Center.

Salary: $72,000 annually

Company

hirify.global operates a global online vehicle auction platform connecting vehicle sellers with buyers through technology, processes, and more than 200 facilities.

What you will do

• Oversee daily workflows, staffing, workload distribution, coverage, response standards, pending requests, escalations, and aging inventory across Lender Portal teams.
• Lead, coach, and develop office managers and their teams; set goals, provide feedback, coordinate training, and support hiring, reviews, succession planning, and corrective action.
• Manage complex lender concerns, onboarding, portal demonstrations, training, adoption, and escalations involving lenders, carriers, and internal teams.
• Review operational reports covering volume, response times, cycle times, aging, quality, and portal utilization; identify trends and implement measurable action plans.
• Partner with Loan Payoff, Title Express, payment, technology, and other departments on workflow improvements, system testing, process changes, and feature implementation.
• Maintain accurate procedures and confidential handling of customer and lender information.

Requirements

• At least 5 years of experience in management, team leadership, or operations support.
• Demonstrated leadership experience in operations, customer service, financial services, insurance, automotive services, or a related field.
• Experience managing supervisors or managers and overseeing multiple workflows or teams.
• Strong coaching, problem-solving, conflict-resolution, decision-making, written, verbal, and presentation skills, including communication with external business partners.
• Ability to interpret operational data, identify root causes, improve performance, manage competing priorities, and maintain accuracy in a high-volume environment.
• Proficiency with Microsoft Office, particularly Excel, Outlook, and PowerPoint.

Nice to have

• Experience with lender portals, total loss claims, loan payoffs, Letters of Guarantee, or title processing.

Culture & Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match, employee stock purchase plan, employee assistance program, life insurance, and AD&D insurance.
• 10 vacation days per year and 7 paid company holidays.
• Workplace culture focused on diversity, inclusion, collaboration, accountability, customer service, and professional growth.
• U.S. applicants and employees are covered by the E-Verify program.