Head of Commercial Process Excellence (AI)

Location: Remote, United States

Salary: $130,000–$205,000 per year base salary, with potential annual incentive compensation and/or long-term incentives.

Company

hirify.global operates an end-to-end manufacturing platform that takes products from concept to full-scale production across aerospace and defense, electrification, medical, energy and environment, and robotics and automation.

What you will do

• Identify commercial process gaps across sales, business development, and deal execution, and design Lean-based workflows grounded in RLOS.
• Build and deploy AI-powered workflows using LLMs, automation, and AI-assisted analytics for proposal generation, CRM hygiene, and documentation.
• Evaluate practical AI applications and recommend tools for the commercial organization.
• Own standard work and SOP governance, including version control, accessibility, and documented process evolution.
• Lead change management, stakeholder alignment, resistance management, adoption planning, and role-specific training.
• Monitor process alignment, diagnose drift, coach teams, and run continuous improvement reviews with data-driven prioritization.

Requirements

• 7–10+ years of experience in commercial operations, GTM operations, process excellence, or a closely related function.
• Hands-on experience deploying AI tools, including LLMs, automation platforms, and AI-assisted analytics, in a commercial or operational context.
• Working knowledge of Lean methodologies, including value stream mapping, standard work, root cause analysis, and PDCA, applied in a commercial or non-manufacturing environment.
• Experience building SOPs and standard work documentation at organizational scale.
• Strong facilitation and training skills for audiences with mixed levels of experience.
• Analytical fluency and the ability to use data to diagnose process problems and measure improvement outcomes.

Nice to have

• Experience in a PE-backed industrial, manufacturing, or multi-site commercial environment.
• Lean Six Sigma Green Belt or higher, or an equivalent continuous improvement credential.
• Commercial operations or revenue operations experience in an engineering-intensive B2B company.
• Familiarity with CRM platforms, GTM operations tooling, and CLM systems.
• Experience building AI-enabled training or knowledge management systems.
• Exposure to aerospace and defense, robotics and intelligent automation, life sciences, electrification, or energy and environmental solutions markets.

Culture & Benefits

• Work remotely within the United States.
• Comprehensive medical, dental, vision, retirement, paid time off, and other benefits.
• Potential annual incentive compensation and/or long-term incentives subject to company plans.
• Employee ownership with shared financial rewards tied to company success.
• Commitment to equal employment opportunity, affirmative action, and reasonable accommodations.