Operations Manager - Sub-Servicing Administration - Midland (Mortgage Operations)

Location: KS - Overland Park, within the hirify.global Midland footprint. Remote work may be available in select geographic locations with approval; occasional in-office participation may be required.

Company

hirify.global is a financial services corporation focused on serving customers through banking and related operations.

What you will do

• Manage a team of developing Loan Administrators within the Sub-Servicing Administration function.
• Oversee payment processing, quarterly reporting, general receipts reconciliation, and advance requests.
• Provide oversight of external Primary Servicers and coordinate with internal departments.
• Resolve escalations, exceptions, and transaction issues involving internal partners, customers, and third parties.
• Lead staff meetings, coach team members, and translate strategic direction into operating plans.
• Improve processes, develop or approve standard operating procedures, and manage risk, quality, compliance, and business resiliency.

Requirements

• Typically 5+ years of related experience or product knowledge.
• At least 2 years of previous supervisory experience.
• Knowledge of operational functions, process management, standard operating procedures, problem solving, and decision-making.
• Ability to coordinate internal resources, communicate effectively, ensure compliance, and mitigate operational risk.
• Employment visa sponsorship and STEM OPT participation are not available.
• No degree, certification, license, or language assessment is required.

Culture & Benefits

• Inclusive workplace focused on customer service, risk management, transparency, accountability, and employee development.
• Medical, prescription, dental, vision, life, and disability coverage options for eligible full-time employees.
• 401(k) matching, pension, stock purchase plans, dependent care support, and educational assistance.
• Paid parental leave, up to 11 paid holidays, occasional absence days, and 15 to 25 vacation days depending on career level and service.
• Wellness programs with financial incentives and additional family support benefits.

Hiring process

• The opening is generally expected to remain posted for two business days from October 9, 2026, subject to business discretion.
• Reasonable accommodations are available during the application process.