Region Service Manager (Digital LED Displays)

Location: Dubai, United Arab Emirates; regular travel across the region is required, estimated at 20–25% of the time.

Company

hirify.global designs, engineers, manufactures, and supports digital LED display technology and audio systems for sports, business, and transportation environments.

What you will do

• Lead regional service delivery across the Middle East, Eurasia, and Africa, coordinating resources, service requirements, timelines, and service plans.
• Direct customer-service operations including onsite technical services, service coordination, account management, repairs, inventory management, installations, event support, and service calls.
• Set workload expectations for Field Engineers, balance assignments, and ensure work is completed on time, to a high standard, and with proper documentation.
• Develop service-team capabilities through skills matrices, performance-development tools, onboarding, training, feedback, and growth plans.
• Manage escalations, staffing recommendations, hiring, delegation, and collaboration with HR, Sales, project managers, and other stakeholders.
• Support service-business planning, product introductions, lifecycle changes, service sales, customer demonstrations, sales presentations, and improvement projects.

Requirements

• Bachelor’s degree in engineering, business, technical studies, or a related field, or equivalent experience.
• Experience interacting positively and professionally with a variety of individuals; previous leadership experience is preferred.
• Engineering, market, or service experience is preferred.
• Ability to learn quickly and understand technical concepts.
• Strong technical writing and verbal communication skills.
• Basic computer skills; Microsoft Office and applicable data-entry-system experience is preferred.
• Ability to work collaboratively, exercise discretion, and make independent judgments.
• Ability to travel by air and ground, with a valid driver’s license and good driving record.
• Fluent English, written and verbal, is required.
• hirify.global does not sponsor, renew, or extend immigration visas for this position.

Culture & Benefits

• Impactful work supporting customers and regional service operations.
• Flexible opportunities for learning and professional growth.
• Leadership-development tools and performance-development programs.
• Safe working environment for employees and contractors.
• Competitive compensation and meaningful benefits.