Senior Employee Experience Partner (AI)

Location: Remote, United States; work across multiple time zones in a hybrid or remote environment; travel may be required based on company needs.

Employment: Full-time, permanent; exempt position under US FLSA classification.

Company

hirify.global provides AI-powered operational infrastructure for health insurance companies to modernize operations and improve financial performance.

What you will do

• Serve as the senior HR partner for managers and employees across a defined portfolio, handling complex inquiries and sensitive escalations.
• Coach managers on performance, conduct, attendance, team dynamics, policies, and people leadership.
• Manage employee relations cases and investigations from intake through resolution and confidential documentation.
• Support employees and managers through restructures, leadership transitions, role eliminations, and team realignments.
• Drive engagement action planning, manager training, onboarding feedback, and experience improvements.
• Mentor junior Employee Experience team members and partner with People, Legal, IT, Benefits, and PBP stakeholders.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field, or equivalent professional experience.
• 5+ years of progressive experience in employee experience, employee relations, or HR partnership roles, including manager coaching, frontline employee support, and employee relations case management.
• Experience supporting employees in a global and matrixed environment.
• Demonstrated ability to independently manage complex HR cases, ER investigations, and manager coaching.
• Experience supporting leave programs across multiple legislative frameworks, including FMLA, statutory parental leave, and country-specific entitlements.
• Ability to synthesize observations, patterns, and data into clear recommendations connected to business and organizational outcomes.
• Strong consultative, organizational, analytical, communication, influencing, and problem-solving skills.
• Mature judgment, discretion, attention to detail, and ability to work independently in ambiguous situations.
• Prior experience informally leading, mentoring, or coaching peers or junior team members.

Nice to have

• HR certification such as PHR or SHRM-CP.

Culture & Benefits

• Work in a global, cross-functional Employee Experience function supporting multiple regions and time zones.
• Operate in a hybrid or remote work environment with extended periods using computers and video technology.
• Supportive, people-centered approach emphasizing empathy, professionalism, discretion, and cultural agility.
• Reasonable accommodations are available in compliance with the Americans with Disabilities Act.
• A pre-employment criminal background check may be required.