Onboarding Manager

Location: Remote; ideal time zone is Central, Mountain, or Pacific.

Compensation: $75K, plus equity and commission.

Company

hirify.global provides salon, spa, and beauty-business software for bookings, payments, client communication, staff operations, marketing, and business performance.

What you will do

• Guide salon, spa, and beauty-business customers through 2–3-week onboarding journeys, documenting goals, providing virtual product training, and configuring accounts.
• Manage a pipeline of 30–35 new accounts monthly and prioritize accounts with clear activation potential.
• Connect product features and hirify.global Payment Processing to customer pain points and business goals.
• Create tailored onboarding plans that prioritize the most valuable features first.
• Collaborate with engineering, product, sales, and marketing to improve onboarding and address customer feedback.

Requirements

• 3+ years of experience in a customer-facing role such as onboarding, implementation, customer success, account management, or consultative sales.
• Experience working in a metrics-driven environment and owning outcomes tied to activation, adoption, and customer success.
• Ability to manage multiple customer onboarding projects, timelines, follow-ups, and internal coordination simultaneously.
• Strong written and verbal communication skills, including expectation-setting, difficult conversations, and trusted customer relationships.
• Proactive, solutions-oriented approach with strong problem-solving skills and ownership.
• Tech savvy and comfortable with Salesforce, Slack, text messaging, video calls, and multiple communication platforms; able to learn new software and teach complex concepts to business owners.

Nice to have

• Beauty and wellness industry experience or experience supporting service-based small businesses.

Culture & Benefits

• Remote work with in-person team gatherings every few months.
• Health, dental, vision, life, and LTD insurance.
• Monthly wellness budget, Calm subscription, One Medical membership, and flexible PTO.
• 401(k) plan with no matching.
• Employee stock option program.