Customer Support Technician III

Location: Onsite in Atlanta, GA, US. The role requires sitting for prolonged periods of time.

Salary: $27–$33 hourly.

Company

hirify.global develops cloud-based, AI-powered dental practice management, imaging, and revenue cycle automation software for dental service organizations and multi-location groups.

What you will do

• Resolve escalated, advanced-complexity technical issues across the product suite through phone, email, and chat.
• Own the full resolution lifecycle, provide timely customer updates, and escalate high-complexity issues appropriately.
• Apply specialty knowledge and creative problem-solving to troubleshoot technical challenges.
• Document best practices and contribute to internal knowledge bases and customer-facing help content.
• Lead moderate-scope projects, improve support processes, and help evolve internal standards.
• Mentor junior and mid-level technicians and collaborate with product development and quality assurance on product improvements.

Requirements

• 5–7 years of relevant experience in technical support or a related field, focused on troubleshooting and problem-solving.
• Bachelor’s degree in a relevant field or equivalent work experience.
• Proficiency with support tools and software.
• Moderate to advanced knowledge of relevant technologies, platforms, and systems.
• Ability to work independently on well-defined and moderate-complexity assignments and manage complex work efficiently.
• Strong methodical, analytical, organizational, and time-management skills, with a self-directed and accountable approach.
• Excellent written and verbal communication skills, including the ability to explain technical information clearly to non-technical customers.
• Strong interpersonal and collaboration skills, with a customer-focused and accountable approach.
• Demonstrated history of supporting process improvement and cross-functional collaboration.

Culture & Benefits

• Work in an accountable, collaborative environment focused on customer impact.
• Contribute to modernizing dental technology and rebuilding outdated infrastructure.
• Support customers through a cloud-based product platform serving dental organizations and multi-location groups.