Document Specialist

Location: Hybrid, with 1 day in-office per week. New York employees work onsite Wednesdays; Minnesota employees work onsite Thursdays; Ontario employees work onsite Wednesdays. Other locations: Toronto, ON; St. Paul, MN; New York, NY.

Salary: $20–$30 per hour, based on experience and expertise.

Company

hirify.global provides a SaaS platform for compliant regulatory disclosure and complex content collaboration, serving financial, legal, health, and capital markets clients.

What you will do

• Onboard Microsoft Word documents into the Quinn platform and prepare files for production.
• Clean up documents, apply style tagging, and validate formatting accuracy.
• Generate, review, and troubleshoot document proofs, resolving formatting and production issues.
• Support clients with document edits, platform questions, and issue resolution.
• Participate in document setup, optimization, maintenance, UAT, and platform release testing.
• Document processes and collaborate with Customer Success, Production Design, Proxy, and other cross-functional teams on continuous improvement.

Requirements

• BA/BS in Business or a related field preferred, or an equivalent combination of education and experience.
• 1+ year of advanced Microsoft Word, document production, desktop publishing, or related experience preferred.
• Strong understanding of document styles, formatting, proof review, and print production concepts.
• Experience in a client-facing, customer service, or support-oriented environment.
• Ability to identify, troubleshoot, and resolve formatting and document production issues.
• Strong attention to detail and ability to manage multiple priorities and deadlines.
• Ability to work the 1st shift from 8:00 AM to 4:30 PM CT and participate in on-call weekends once a month from 8:00 AM CT to 9:30 PM CT.

Nice to have

• Experience with HTML, XPP, disclosure documents, legal document services, publishing, or typesetting.

Culture & Benefits

• High-trust collaboration with an emphasis on individual skills, perspectives, and experiences.
• Hybrid work arrangement with one required in-office day per week.
• Medical, dental, vision, and life insurance for employees and dependents.
• 401(k) with company match and full vesting from the date of hire; retirement savings plan for Canada employees.
• Paid vacation, sick leave, holidays, parental leave, community involvement, bereavement, and jury duty leave.
• Wellness resources and employee assistance programming.