Account Executive (Aviation)

Location: Bogota, Colombia

Company

hirify.global develops simulation, training, and mission-readiness solutions for critical operations worldwide.

What you will do

• Serve as the primary contact for customer service requests related to training bookings.
• Respond to customer inquiries by phone and email with accurate training and scheduling information.
• Maintain customer records, booking information, reporting, and CRM data accurately and on time.
• Coordinate with Training Services, Operations, Key Accounts, and Sales teams to support customer experience.
• Manage revenue bookings for the assigned territory and ensure details match customer requirements.
• Resolve customer concerns before and after training events, escalating issues when appropriate.

Requirements

• At least 2 years of relevant experience in customer service, account management, sales support, sales, or a related professional field.
• Professional proficiency in English and Spanish, including verbal and written communication.
• Experience using Salesforce to manage customer interactions, records, or sales activities.
• Strong interpersonal, active listening, customer service, organizational, and attention-to-detail skills.
• Experience managing customer interactions by phone and email.
• Ability to manage multiple priorities and collaborate effectively with cross-functional teams.
• Ability to work in Bogota, Colombia.

Nice to have

• Bachelor's degree.
• At least 5 years of sales experience.
• Experience supporting training, aviation, transportation, or related service-based industries.
• Working knowledge of FAR Part 91 and FAR Part 135 regulations.
• Experience with corporate flight departments or charter operators.
• Pilot's license, negotiation skills, and experience supporting customer retention initiatives.

Culture & Benefits

• Regular, full-time position within a purpose-driven organization focused on safety, simulation, training, and mission readiness.
• Collaboration across corporate, operations, training, sales, and customer-facing functions.
• Reasonable accommodations are available for applicants with disabilities.
• hirify.global provides equal employment opportunities and participates in E-Verify as a federal contractor to confirm eligibility to work in the United States.