Bilingual Billing Coordinator (Utilities)

Location: Providence, Rhode Island; travel to customer sites on a day-to-day basis

Salary: $20–$26 per hour on W-2; 12-month contract

Company

hirify.global provides contract staffing and consulting services for professional roles.

What you will do

• Support income-eligible utility customers with billing, payments, payment agreements, LIHEAP, outage preparation, protections certification, and energy-efficiency assistance.
• Manage referrals from email, vendors, call centers, field teams, and other internal sources in line with established policies.
• Build relationships with internal stakeholders, external agencies, advocacy groups, and social-service organizations.
• Identify outreach channels, increase awareness and participation in customer-assistance programs, and serve as a trusted resource for external organizations.
• Represent customer needs internally by collecting and analyzing feedback to inform utility programs and offerings.
• Participate in community outreach events, prepare training materials and documentation, and provide tailored support for customers with special needs.

Requirements

• Bilingual speaker required; Spanish preferred.
• At least 1 year of related customer advocacy experience; a bachelor's degree is preferred.
• Demonstrated success in customer service, ideally supporting low-income customers.
• Knowledge of, or ability to quickly learn, customer information systems including CSS, customer account management, financial structures, energy management, information systems management, and document management.
• Knowledge of social-service support programs for income-eligible communities and the ability to explain complex program offerings to diverse participants.
• Knowledge of RI Energy business operations, policies, practices, relevant industry practices, legislation, and regulations.
• Proficiency with Microsoft Office products, including Excel, Word, PowerPoint, and Access.
• Ability to influence stakeholders, maintain customer orientation, monitor detail and procedural quality, and de-escalate emotional situations through conflict resolution and active listening.
• Fundamental knowledge of low-income program concepts is desirable.

Culture & Benefits

• Full-time consultants have access to medical, dental, vision, and 401(k) contributions.
• Additional PTO, sick leave, and other benefits may apply as required by the relevant state or local jurisdiction.
• The role is field-based rather than office-based, with daily travel to customer sites and periodic community assistance expos.
• Work must follow RI Energy policies, procedures, and applicable legislation and regulations.