Sr Partner Manager (Payments)

Location: US Anywhere; hybrid workplace. May work at a hirify.global or client location, with travel required at 30%.

Base salary: $99,500–$164,000 annually, plus possible commission compensation.

Company

hirify.global is a hirify.global company providing payment products and related services.

What you will do

• Manage strategic executive-level client relationships, communication, satisfaction, retention, and ongoing customer service.
• Act as the primary service-side liaison, overseeing escalations, client projects, implementations, account-plan activities, and loyalty processes.
• Identify new business opportunities for Worldpay products and services and coordinate with sales personnel.
• Lead monthly and quarterly business reviews, presenting business performance and learning about client strategy.
• Monitor service-level and availability reports, identify SLA trends and potential contractual penalties, and coordinate corrective action.
• Drive continuous improvement, support product releases and upgrades, and select, develop, and evaluate personnel.

Requirements

• Bachelor’s degree in business, computer science, or a related discipline, or an equivalent combination of education, training, or work experience.
• Experience managing client relationships and/or selling technology products and services.
• Financial institution experience or comparable sales, marketing, consulting, or support experience with strong financial-industry and data-processing knowledge.
• Knowledge of the enterprise’s full product range, payments products, related services, and supported team products.
• Excellent negotiation and presentation skills supporting contract renewals, product and revenue growth, and customer satisfaction.
• Strong leadership, personnel management, decision-making, business judgment, problem-solving, conflict management, team-building, and time-management skills.
• Ability to establish effective internal and external working relationships, lead and motivate professional-level staff, and work independently and collaboratively.
• Broad understanding of the financial and strategic aspects of the business, with the ability to contribute to enterprise and client initiatives.

Nice to have

• Previous experience in client relationships.

Culture & Benefits

• Values include client focus, curiosity, accountability, empowerment, innovation, inclusivity, and collaborative teamwork.
• Comprehensive benefits include medical, dental, vision, employee assistance, paid time off, retirement and investment options, charitable gift matching, and worldwide days of service.
• Successful candidates working in the United States may be required to undergo a drug test after a conditional offer.
• Reasonable accommodations are available during hiring and employment for qualified disabilities.