Senior CSM, Financial Services

Location: Chicago, hybrid; West Coast location preferred but not required; frequent customer onsite work and international travel may be required.

Salary: $83,200–$119,200 per year base pay for candidates based in the United States; expected OTE of $104,000–$149,000 per year including bonus or commission.

Company

hirify.global provides a SaaS customer engagement platform that helps brands deliver personalized experiences through cross-channel messaging, journey orchestration, marketing automation, and AI-powered decisioning.

What you will do

• Partner with Account Executives to align commercially and drive renewals, retention, and net retention for enterprise customers.
• Act as the main point of contact and trusted advisor, creating Success Plans and providing strategic guidance, enablement, and product advice.
• Analyze customer use cases and recommend market and vertical best practices to improve marketing programs and feature adoption.
• Build customer advocacy, synthesize product feedback, and contribute to product development.
• Coordinate with Technical Support, Industry Solutions, Deliverability Services, Onboarding Managers, and Customer Success Partners to provide seamless support and transitions.
• Mentor colleagues, escalate customer issues, and temporarily support at-risk or high-opportunity accounts.

Requirements

• Proven customer success experience with a strong record of renewing and growing customers.
• 6+ years managing complex international enterprise accounts at a SaaS company, including Fortune 100, FTSE, or DAX organizations with ACV of $500K or more and multiple senior client stakeholders.
• Strong technical domain knowledge in at least two of: SaaS, mobile, APIs, marketing automation, direct marketing, analytics, or programming such as HTML.
• Significant project management experience and/or formal certifications such as PMP or Agile.
• Excellent written and verbal communication, follow-up, listening, and problem-understanding skills.
• Team-oriented approach, high intellectual curiosity, autonomy, accountability, and openness to new perspectives.
• Ability to work as a senior individual contributor and subject matter expert with major brands and customers with more than 1,000 employees.

Culture & Benefits

• Hybrid ways of working with a curated in-office experience focused on community, team connections, and innovation.
• Competitive compensation that may include equity, retirement and employee stock purchase plans, and flexible paid time off.
• Medical, dental, vision, life, disability, fertility, and equal paid parental leave benefits, varying by location.
• Professional development through career pathing, learning platforms, and a yearly learning stipend.
• Employee Resource Groups, volunteer opportunities, donation matching, and a collaborative, transparent culture.

Hiring process

• AI-assisted tools may analyze application materials and support interview scheduling, recording, and note summaries.
• Candidates may opt out of AI-assisted application review and can request manual review or other applicable rights depending on location.