Customer Support Representative (Traveltech)

Location: Hybrid in Istanbul, Türkiye

Company

hirify.global provides technology, products, and solutions for the travel industry, serving airlines, search engines, travel agencies, hotels, and other travel brands in more than 190 countries.

What you will do

• Respond to customer questions about hirify.global products and solutions, including functionality, application, and interactions between solution components.
• Acknowledge, investigate, and resolve incidents within agreed service levels using available knowledge solutions.
• Escalate incidents outside the team’s scope to third-level resolver groups within hirify.global or external service providers.
• Follow up on escalated incidents through resolution and provide customers with updates on critical problems.
• Suggest improvements to the Knowledge Solutions database.

Requirements

• Clear and effective communication skills, including the ability to explain technical concepts accessibly and listen to customer concerns.
• Collaborative approach and ability to work effectively within a team.
• Thoughtful, solution-oriented mindset when addressing challenges and customer inquiries.
• Customer-focused attitude and commitment to providing helpful, relevant information.
• Ability to remain calm and maintain a positive, solution-driven approach in all situations.

Nice to have

• Previous experience in customer support or a similar role.

Culture & Benefits

• Hybrid and flexible working model.
• Opportunities for learning through on-the-job training, formal activities, and daily interactions.
• Caring environment supporting professional growth and personal well-being.
• Compensation package including salary, bonus, caregiving benefits, and health benefits.
• Global, diverse, equitable, and inclusive work environment.
• Equal opportunity employer with an accessible recruitment process.