Head of Engineering (AI/Operations)

Location: Hybrid, London, United Kingdom. People Leaders may need additional time in the London office; remote work abroad is permitted for up to three weeks twice per tax year.

Salary: Competitive salary, benchmarked against the industry and shared during the first conversation. Annual discretionary performance bonus: 15–40%.

Company

hirify.global provides energy, broadband, mobile, and insurance services through one integrated customer offering.

What you will do

• Own and deliver the technical strategy and roadmap for operational systems, aligned with business priorities.
• Guide and approve architecture decisions, including build-versus-buy choices based on Total Cost of Ownership.
• Lead the development, delivery, standards, and architecture of customer-facing AI and agentic services.
• Ensure engineering teams deliver valuable, high-quality work at a healthy and sustainable pace.
• Establish Service Level Objectives and use data to improve customer and business impact.
• Manage engineering headcount, budgets, forecasting, and up to six direct reports while collaborating with Operations, Commercial, Product, Finance, and Customer Support.

Requirements

• Proven ability to lead, inspire, and grow large engineering teams, including up to six direct reports such as Senior Engineering Managers and Engineering Managers.
• Strong strategic and commercial judgment, including simplifying complexity and treating Total Cost of Ownership as a primary build-versus-buy metric.
• Demonstrable experience taking customer-facing AI/LLM-based agentic services into production, with a clear view of automation boundaries and human involvement.
• Deep experience with software engineering practices including agile, TDD, continuous delivery, microservices, event-driven architecture, domain-driven design, and operability.
• Knowledge of architectures and technology including Go, React, Kubernetes, Terraform, and AWS.
• Strong stakeholder management, relationship-building, influencing, and data-led decision-making skills.
• Experience in energy, telecoms, payments, insurance, or finance is preferred.

Culture & Benefits

• Remote-first working model with additional London office collaboration expected to be valuable for People Leaders.
• 25 days of holiday plus bank holidays, increasing with tenure, with the option to trade up to five days annually.
• Matched-contribution pension, life assurance up to four times salary, and flexible benefits for private health insurance, dental insurance, or gym membership.
• Dedicated learning and development budget, bi-annual promotion cycles, belonging groups, and company-wide events.
• Family-focused policies, UW service discounts, and a free Cashback Card.
• Equal-opportunity workplace with support available for individual needs; successful applicants undergo a background check.

Hiring process

• Apply through the posting; Martyna Zbyszewska is the point of contact throughout the recruitment process.
• Salary details are shared during the first conversation.