Editorial Office Coordinator

Location: Hybrid role based within commuting distance of the Milton Park office in Abingdon, England, with a minimum of three days per week in person; the office is expected to relocate to Oxford City Centre in late 2027 or early 2028.

Company

Informa and Taylor & Francis Group operate in academic publishing, business intelligence, knowledge, and events, producing peer-reviewed books and journals.

What you will do

• Manage content flow across a portfolio of journals using ScholarOne Manuscripts and Editorial Manager.
• Coordinate with suppliers and partners, conduct routine audits, and act as an escalation point.
• Prepare reports and analyze submission volumes, manuscript flow, processing times, and system statistics.
• Support authors, referees, editors, and colleagues with system use, correspondence, and query resolution.
• Identify process improvements, maintain accurate electronic records, and provide project support.
• Build relationships with internal departments and external stakeholders and participate in meetings.

Requirements

• Familiarity with peer review and its role in research validation.
• Basic project management skills.
• Calm, logical, and professional communication under pressure, including sensitive information handling.
• Excellent written and verbal communication skills and strong attention to detail.
• Ability to work effectively in a team and prioritize competing demands.
• Commercial awareness and customer focus.
• A growth mindset with proactive ownership of learning and development.

Culture & Benefits

• Balanced hybrid working model with at least three days per week in person and flexibility to work from home or remotely at other times.
• 25 days of annual leave, a birthday day off, and three additional discretionary days during the holiday season.
• Four paid volunteering days per year, private medical insurance, an employee assistance programme, and life assurance.
• Share Match plan, pension scheme, and optical and medical care.
• Flexible, inclusive working culture focused on work-life balance, wellbeing, learning, and development.
• The role may also be available on a flexible or part-time basis; candidates should ask the Talent Acquisition team for details.