Operations Specialist

Location: London, UK; hybrid work with office collaboration three days per week. A work-from-anywhere scheme is available for up to 10 days per year.

Company

hirify.global is an upskilling platform for AI and technology adoption, delivering apprenticeships and learning programmes to help organisations build workforce skills.

What you will do

• Coordinate onboarding and ongoing training for coaches and instructors, including scheduling, materials, attendance, completion, recordings, certifications, compliance, and CPD tracking.
• Own enablement initiatives from planning through delivery, coordinating contributors and ensuring the right people receive the right training at the right time.
• Manage the shared Senior Coach and Instructor pool, allocating time across technical skills, EPA, and other enablement work.
• Prepare data and enablement inputs for monthly quality calibrations and provide operational support to the enablement team.
• Track champions, buddies, delegated work, enablement content, version control, release notes, and communications.
• Report to Senior Managers and Delivery Managers and help prepare for MBRs and QBRs.

Requirements

• 2–4 years of experience in Operations, Project Management, or Customer Success, ideally in a fast-paced, technology-enabled environment.
• Ability to use data to solve problems and build dashboards or reports that turn raw information into actionable insights.
• Experience designing and implementing processes or playbooks that improve team performance and operational consistency.
• Clear communication, collaboration, confidence navigating ambiguity, and initiative to move work forward independently.
• Ability to balance long-term improvements with short-term operational needs and deliver to a high standard.
• Empathy and motivation to support learners, coaches, and instructors.

Culture & Benefits

• Hybrid work with office collaboration three days per week for most roles.
• 27 days of holiday plus one life event day, two volunteer days, two company-wide wellbeing days, and eight bank holidays per year.
• Private medical insurance, medical cashback, life insurance, gym membership, Wellhub wellness resources, and Spill mental health support.
• Work-from-anywhere scheme for up to 10 days per year.
• Weekly catch-ups, seasonal celebrations, and a stocked kitchen.
• Equal-opportunity employment and safeguarding requirements for roles involving Regulated Activity, including an Enhanced DBS check where applicable.