Senior IT Operations Manager

Location: On-site at Corporate Headquarters, Pleasant Prairie, Wisconsin, United States; all positions are on-site.

Company

hirify.global is a family-owned North American distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations and a 450+ person in-house technology team.

What you will do

• Lead enterprise IT operations and deliver reliable, high-quality technology services across the business.
• Develop high-performing IT teams and build strong partnerships with business leaders.
• Analyze performance and operational trends to identify opportunities, solve challenges, and improve service delivery.
• Translate complex operational findings into clear recommendations for leadership decisions and improvements.
• Provide strategic leadership for disaster recovery initiatives protecting critical systems and strengthening operational resilience.

Requirements

• Bachelor’s degree.
• 10+ years of experience in IT operations, including experience managing a 24/7 IT Service Desk.
• Proven team leadership experience.
• Ability to manage multiple priorities and drive results in a fast-paced IT environment.
• Excellent collaboration, problem-solving, and communication skills.
• H-1B lottery participation is not available.

Culture & Benefits

• Full health insurance coverage and a 401(k) with a 6% employer match starting day one.
• Multiple bonus programs, paid holidays, and generous paid time off.
• Tuition Assistance Program covering professional continuing education.
• On-site café, fitness center with complimentary personal trainers, and maintained walking trails.
• Drug-free workplace; all new hires must complete a pre-employment hair follicle drug screening.