IT Systems Technician Lead (Microsoft 365)

Location: Sydney, New South Wales, Australia; hybrid

Company

hirify.global provides an internal IT environment supporting SaaS, endpoint, identity, and service-management operations.

What you will do

• Lead, coach, mentor, and develop IT Systems Technicians while setting priorities, standards, coverage, and performance expectations.
• Own daily service delivery across incidents, requests, problems, operational changes, queues, SLAs, KPIs, and customer communications.
• Coordinate major incidents, service restoration, stakeholder updates, root-cause analysis, corrective actions, and risk-controlled production changes.
• Provide advanced administration and oversight for Microsoft 365, Intune, Windows Autopilot, Jira, Jira Service Management, Jira Assets, and Confluence.
• Govern identity, access, and user lifecycles using Entra ID, SSO, SAML, SCIM, MFA, Conditional Access, and role-based access controls.
• Drive automation, documentation, service reporting, project capacity planning, and continual operational improvement.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent relevant professional experience.
• 5+ years of experience in IT systems administration, SaaS administration, or enterprise IT operations, including experience leading, coaching, or coordinating technical staff.
• Advanced hands-on Microsoft 365 administration across Exchange Online, Teams, SharePoint, OneDrive, security groups, licensing, Conditional Access, and audit logs.
• Hands-on endpoint and mobile-device management experience with Microsoft Intune and Windows Autopilot.
• Strong administration experience with Jira, Jira Service Management, Jira Assets, and Confluence, including workflows, permissions, queues, SLAs, automation, reporting, and integrations.
• Strong identity and access management knowledge covering Entra ID (Azure AD), SSO, SAML, SCIM, MFA, role-based access control, privileged access, and joiner-mover-leaver processes.
• Practical knowledge of ITIL 4-aligned incident, request fulfilment, problem, change, knowledge, and service-level practices, with Jira Service Management as the system of record.
• Ability to lead escalations and major incidents, communicate under pressure, facilitate root-cause analysis, and complete corrective actions.
• Strong scripting and automation capability with PowerShell, Bash, platform APIs, or equivalent tools, supported by testing, documentation, and change-control practices.

Culture & Benefits

• Career growth opportunities with exposure to regional contexts.
• Healthcare coverage including medical, dental, and optical benefits, plus gym benefits.
• Complimentary snacks and beverages in the office pantry.
• Smart-casual dress flexibility.
• Young, vibrant, and open work culture.