TechEx Manager (IT Infrastructure)

Location: Sydney, New South Wales, Australia; onsite role at 580 George Street, Level 32, Sydney. The role supports Australia, New Zealand, Singapore, and South Korea, and external candidates may be required to attend an in-person interview.

Company

hirify.global is a global media and entertainment company producing and distributing film, television, streaming, news, theme park, consumer product, and experiential content.

What you will do

• Lead TechEx operations and workplace technology service delivery across Australia, New Zealand, Singapore, and South Korea.
• Build relationships with business stakeholders, communicate IT strategies and roadmaps, and act as the regional IT single point of contact.
• Manage service quality, SLA reporting, service reviews, vendor performance, escalations, major incidents, and operational risk.
• Drive standardization, continuous improvement, governance compliance, and alignment with global IT standards and policies.
• Manage regional IT projects, workplace technology infrastructure, office openings, relocations, consolidations, and closures.
• Lead and develop a geographically dispersed TechEx team through coaching, performance management, succession planning, workforce planning, and capability development.

Requirements

• Strong experience in end-user computing, workplace technology, and IT infrastructure.
• Experience in an ITIL-based service management environment, vendor management, business stakeholder engagement, and regional or cross-regional IT projects.
• Relevant IT qualification or equivalent professional experience.
• Strong stakeholder-management, communication, relationship-building, decision-making, problem-solving, and escalation-management skills.
• Customer-focused approach to IT service delivery and user experience, with demonstrated ability to drive service and process improvements.
• Ability to work flexibly across multiple countries, teams, and competing priorities; self-motivated, accountable, and results-driven.

Nice to have

• Experience in a multinational organization.
• Experience in the media or entertainment industry.
• Experience with globally distributed IT teams and service partners.
• Experience supporting senior business stakeholders and leadership teams in a complex corporate environment.
• Experience supporting workplace transformation, including office openings, relocations, consolidations, or closures.

Culture & Benefits

• Full-time employment within hirify.global's Operations & Technology business segment.
• Inclusive culture focused on creating content that reflects diverse communities.
• Equal employment opportunity policy and reasonable accommodation support during recruitment.

Hiring process

• External candidates may be required to attend an in-person interview at an hirify.global location before a hiring decision.