Onboarding Specialist (Payments)

Location: Melbourne, Australia; travel up to 10% for client meetings, hardware installations, and internal events.

Company

hirify.global builds technology and financial services products through brands including Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto.

What you will do

• Lead technical onboarding and activation for new Square merchants, primarily SMB sellers.
• Support pre-sales discovery, scoping, planning, solution validation, and professional services positioning for selected sellers.
• Manage multiple complex onboarding projects across competing priorities, timelines, and resource constraints.
• Partner with Sales, Account Management, Product, Engineering, Marketing, and Customer Success to implement Square deployments.
• Communicate technical requirements, manage risks, and translate seller requirements into feature requests and roadmap input.
• Support data entry and migration, maintain platform expertise, and improve processes using scalable AI-powered automation.

Requirements

• 3+ years of experience in a customer-facing role, including 2+ years in project management, implementation, or onboarding.
• Experience managing multiple complex projects simultaneously across competing priorities, timelines, and resources.
• Ability to distill complex requirements into tailored solutions and communicate technical concepts clearly and concisely.
• Working knowledge of project management methodologies, tools, and best practices.
• Experience in the POS, payments, or broader technology industry.

Culture & Benefits

• Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning benefits are offered.
• Work involves collaboration with technical and non-technical stakeholders and maintaining strong executive presence under deadlines.
• Travel of up to 10% is required for client meetings, hardware installations, and internal events.

Hiring process

• Up to 9 active applications may be submitted within a 60-day period.
• Reapplication to the same role is permitted 90 days after a previous application has been reviewed.
• Automated AI tools may be used to evaluate applications, subject to local regulations and bias audits.