Customer Success Architect (AI)

Company

hirify.global provides the Jira, Confluence, and Rovo platform for enterprise workflows, collaboration, and AI adoption.

What you will do

• Facilitate discovery workshops with enterprise customers to identify high-impact AI use cases and measurable outcomes.
• Co-build custom Rovo agents and configure third-party connectors using Jira, Confluence, and Rovo Studio.
• Guide solutions from sandbox through production, validating agent performance, data flows, and team readiness.
• Plan customer activation journeys with Account Teams and Customer Success Managers, then hand off for sustained growth.
• Share product friction and field patterns with Rovo Product, Engineering, and AI teams.
• Travel up to 15% domestically and internationally for events and customer meetings.

Requirements

• 3–5 years of experience in Customer Success or account management, managing enterprise customers with complex SaaS portfolios.
• Experience with AI platforms, the hirify.global ecosystem, Jira, Confluence, Rovo, and technical product demos.
• Familiarity with building AI agents, prompt engineering, and configuring integrations between enterprise knowledge sources and AI systems.
• Hands-on experience helping organizations adopt and operationalize AI tools in production environments.
• Specialized knowledge of enterprise workflows in product development, IT service management, or business operations.
• Understanding of AI agents and automation for incident response, backlog management, knowledge discovery, and cross-team collaboration.
• Familiarity with third-party connector ecosystems such as Google Drive, SharePoint, Slack, and GitHub.
• Strong product mindset and ability to own technical solutions end-to-end from discovery through deployment.
• Effective communication skills, including the ability to influence stakeholders and explain AI concepts to varied and non-technical audiences.

Culture & Benefits

• Technical Customer Success role within the Sales and Success department, reporting to a regional leader.
• Individual contributor position; this is not a managerial role.
• Time-boxed, co-built customer engagements focused on measurable adoption and value realization.
• Collaboration with Pre-Sales, Post-Sales, Product, Engineering, and AI teams.
• Up to 15% domestic and international travel for customer meetings and events.