Insurance Smart Apps Architect (ServiceNow)

Location: Charleston, South Carolina, United States; the work model prioritizes in-person collaboration.

Salary: Not specified.

Company

hirify.global delivers enterprise technology, innovation, managed infrastructure, application modernization, and industry-specific software solutions, including AI-driven insurance platforms.

What you will do

• Own the target architecture for Assure Smart Apps across ServiceNow FSO, the Assure Platform, Assure Orchestration, insurance services, integrations, data services, and insurance administration applications.
• Create reusable reference designs, guardrails, shared components, and standards for consistency, tenant isolation, security, and upgradeability.
• Design workflow-enabled experiences, APIs, events, messaging, governed data products, and enterprise integration patterns for insurance applications.
• Govern schema evolution, DevOps practices, environment promotion, automated testing, approvals, rollback, and release traceability.
• Run design reviews, document decisions, manage exceptions, and represent Smart Apps in architecture and governance forums.
• Provide implementation guidance, acceptance criteria, reference implementations, backlog direction, reusable templates, and mentorship to architects and engineers.

Requirements

• Substantial experience designing enterprise applications, SaaS solutions, or complex software platforms across the full delivery lifecycle.
• Demonstrated experience architecting scoped applications, workflow-driven solutions, reusable components, and release practices on ServiceNow.
• Working knowledge of ServiceNow Financial Services Operations and its application to insurance-oriented solutions.
• Ability to design across ServiceNow, Assure Orchestration, Insurance Services, the Assure Platform, and core insurance administration applications.
• Experience with responsive interfaces, REST APIs, webhooks, event-driven patterns, governed data products, data synchronization, ServiceNow Workflow Data Fabric integrations, security protocols, error handling, and observability.
• Experience with Git-based source control, automated pipelines, configuration promotion, testing, approvals, rollback, and release traceability.
• Knowledge of tenant isolation, RBAC, identity federation, OAuth, SAML, OIDC, encryption, secrets management, privacy, audit, and least-privilege design.
• Ability to explain architecture to executives, customers, architects, engineers, and operations teams while driving cross-organizational decisions.
• Bachelor’s degree in computer science, information technology, software engineering, or a related discipline, or equivalent relevant professional experience.

Nice to have

• ServiceNow CSA, CAD, Certified Application Architect, Certified Technical Architect, or comparable certification.
• Experience with insurance policy, billing, claims, servicing, regulatory, or financial services operations.
• Experience with App Engine Studio, Studio, Flow Designer, IntegrationHub, UI Builder, Automated Test Framework, Application Repository, source control integration, and update governance.
• Knowledge of Terraform, scripting, pipeline orchestration, platform provisioning, and environment configuration automation.
• Experience with API management, microservices, event platforms, containers, identity services, monitoring, and resilient cloud design.
• Ability to evaluate and incorporate AI, automation, analytics, and agentic workflow capabilities where they provide measurable business value.

Culture & Benefits

• Work model prioritizes in-person collaboration while offering flexibility for wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive environment supporting equal employment opportunity.
• DXC participates in E-Verify for applicants from the United States, Guam, or Puerto Rico.
• Reasonable disability accommodations are available through the stated contact route.