Principal Solutions Engineer (AI)

Location: United States, West Coast (Remote)

Compensation: OTE range of $220,000–$275,000, including variable compensation and equity.

Company

hirify.global provides an AI platform for customer experience, combining conversational AI agents, real-time human agent augmentation, and conversation intelligence. The platform is used by enterprise customers including United Airlines, Cox Communications, and Marriott.

What you will do

• Partner with Sales Directors and prospective customers to uncover business objectives, technical environments, workflows, and operational challenges.
• Design scalable AI-powered solutions using virtual agents, agent assist, real-time coaching, conversation intelligence, LLMs, and SLMs.
• Lead technical discovery across contact center infrastructure, telephony, IVR, CRM, and workforce management systems.
• Design and deliver tailored product demonstrations and own proof-of-value engagements, including integrations and real-time coaching workflows.
• Run ROI workshops and build business case models linking hirify.global capabilities to cost reduction, efficiency, CSAT, and other measurable outcomes.
• Act as a technical liaison between Sales, Product, and Engineering while tracking advances in AI, NLP, RAG, speech recognition, and contact center platforms.

Requirements

• 7+ years of experience in customer-facing roles, including 1–3 years in pre-sales, solutions engineering, or consulting within enterprise software or the contact center industry.
• Deep knowledge of contact center solutions, including SIP, SBCs, ACDs, IVRs, and CCaaS platforms such as Genesys, NICE, Five9, or Amazon Connect.
• Strong understanding of AI/ML technologies, especially LLMs, SLMs, conversational AI, and agent augmentation.
• Experience with real-time systems, CRM tools such as Salesforce, analytics platforms, and SaaS solution architecture.
• Ability to design and clearly communicate complex solutions to technical and business audiences.
• A consultative mindset with a record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals.
• Fast-learning, self-starting approach suited to high-growth and highly collaborative environments.
• Enthusiasm for hirify.global’s mission and motivation to help customers unlock value from AI; alignment with hirify.global’s Operating Principles.

Culture & Benefits

• People-first benefits including medical, dental, and vision coverage for employees and families.
• Flexible PTO and paid parental leave for all new parents.
• Retirement savings plan, remote work setup budget, and monthly wellness and communication stipend.
• In-office meal program and commuter benefits for onsite employees.
• Location-based compensation with equity and benefits; variable target compensation may exceed target earnings when goals are surpassed.

Hiring process

• Interview recording and AI transcription by candidates are not authorized unless an exception or accommodation is approved.
• Candidates may opt out of AI tools used in recruiting by contacting recruiting@hirify.global.ai with “Opt-Out” in the subject.