Starlink Customer Success Specialist (Latin America)

Location: Redmond, WA; work may require coverage of Latin American business hours.

Company

SpaceX develops technologies for space exploration and operates Starlink, a high-speed, low-latency internet service.

What you will do

• Process customer orders with accurate products, pricing, commercial terms, contracts, and billing details.
• Set up accounts for hardware shipment, service activation, and accurate invoicing.
• Coordinate shipments and resolve delivery, customs, and documentation issues with internal teams and local partners.
• Support Latin American invoicing, including Mexico’s CFDI requirements, invoice validation, and reconciliation.
• Track shipments, activation dates, billing milestones, payment delays, past-due balances, and unapplied cash through final reconciliation.
• Communicate with Spanish-speaking customers and internal teams, maintain operational trackers, and improve inefficient processes.

Requirements

• Bachelor’s degree or 2+ years of professional experience in operations, customer support, or process coordination.
• Professional proficiency in Spanish and English, written and verbal.
• Ability to work across time zones, including Latin American business hours, when shipment, activation, or billing deadlines require.
• Must be a U.S. citizen or national, U.S. lawful permanent resident, refugee, or asylee, or be eligible to obtain the required U.S. Department of State authorizations under ITAR regulations.

Nice to have

• Experience supporting customer operations, order fulfillment, or billing in Latin America, particularly Mexico.
• Understanding of regional shipping, logistics, customs documentation, and delivery processes.
• Experience handling high order or ticket volumes without avoidable errors.
• Clear communication with early escalation of problems, including the dollar amount and next step.
• Experience with Excel, Salesforce, Smartsheet, or similar tools.
• Experience building lightweight operational automations or reporting to reduce manual work.
• Experience using an AI coding tool such as Claude Cowork, Cursor, or Copilot to build a functional script, tracker, or workflow.

Culture & Benefits

• Full-time employment with SpaceX.
• Equal opportunity employment based on merit, competence, and qualifications.
• Reasonable accommodation is available for the application and interview process.