Implementation Manager (SaaS)

Location: Hybrid, United Kingdom

Company

hirify.global provides a SaaS HR platform for mid-size and multinational businesses to manage, connect, develop, and retain employees.

What you will do

• Act as the main client contact from point of sale through deployment.
• Gather customer system requirements and business objectives, then recommend platform configuration and deployment best practices.
• Manage project plans, risks, dependencies, deadlines, status communication, and escalations.
• Analyze operational data to improve internal workstreams and identify efficiencies.
• Collaborate with Sales, Customer Success, Engineering, Product, and Account teams.
• Guide clients, provide recommendations, and handle troubleshooting requests.

Requirements

• Proven experience as an Implementation Manager, Project Manager, and/or Customer Success Manager.
• Strong understanding of SaaS and the technology industry, plus experience in project management and client relationship development.
• Strong problem-solving skills, a solutions-focused mindset, and the ability to think outside the box.
• Ability to work with product specialists and development teams on delivery and roadmap topics.
• Excellent client-facing, internal, written, and verbal communication skills.
• Solid organizational skills, attention to detail, multitasking ability, and a proactive approach.
• Tech-savviness, fast learning, genuine curiosity, and willingness to learn the Bob product.
• Ability to thrive under pressure in a fast-paced startup environment, with a strong work ethic, integrity, and desire to succeed.

Nice to have

• Knowledge of HR.
• Experience with Salesforce and web-based technologies.
• Experience with Asana, Slack, Quip, Zendesk, or project management tools and methodologies.

Culture & Benefits

• Hybrid working from day one.
• Temporary remote work from anywhere in the world for up to two months after six months of employment.
• Permanent employment with competitive compensation, benefits, and pre-IPO equity.
• Home office allowance of £200–300, health insurance cash allowance, annual vision allowance of £200, pension auto-enrolment from day one, and travel support.
• Additional company-wide days off, social impact days, employee share options, and team events.