Senior Customer Support Specialist (AI/SaaS)

Location: Fully remote within the EU timezone, with hours covering Europe and US time zones.

Salary: EUR 36,000/year for 40 hours/week.

Company

hirify.global is an AI search monitoring SaaS company pioneering Generative Engine Optimization for marketing teams and brands.

What you will do

• Manage incoming customer requests through HubSpot chat and email.
• Work with Development and Product teams to identify, test, and resolve customer issues.
• Identify recurring issues and convert patterns into actionable Product and Engineering feedback.
• Onboard new customers, answer questions, explain features, and assist prospects with product capabilities and value.
• Create concise screen recordings and videos explaining features and workflows.
• Improve the AI-powered knowledge base and chatbot knowledge.

Requirements

• Excellent spoken and written English communication skills.
• At least 3 years of experience in a SaaS or B2B support environment.
• Strong problem-solving abilities with a calm and empathetic approach.
• Tech-savvy, quick to learn, and comfortable using SaaS tools.
• Experience using AI tools to streamline workflows, automate routine tasks, and improve customer support efficiency.
• Availability to cover both European and US time zones.

Nice to have

• Experience with SEO or GEO (Generative Engine Optimization).
• Experience with HubSpot CRM.
• Experience with customer onboarding.

Culture & Benefits

• Fully remote work within the EU timezone with a flexible team.
• Work from anywhere with a stable internet connection.
• Direct collaboration with founders, developers, and product managers.
• Opportunity to contribute to a fast-moving AI marketing startup and a new market category.
• Full-time schedule of 40 hours per week covering Europe and US time zones.

Hiring process

• Submit a CV and a short video of up to 2 minutes introducing yourself and explaining why you are a strong fit.
• Complete an initial HR video call if selected, followed by an interview with the CRO and CS team.
• Meet the founders in the final interview before receiving an offer.