Staff Product Manager (Personalization)

Location: Hybrid, 3 days in office and 2 days remote, in New York, NY or Century City, CA, United States.

Salary: $270,000–$325,000 gross annual base salary, plus equity and benefits.

Company

hirify.global is a global marketplace for buying and selling tickets to live events, serving customers in 195 countries through hirify.global and viagogo.

What you will do

• Own the multi-year personalization strategy and roadmap across ranking, taste and intent modeling, and predictive lifecycle signals.
• Define recommendation objectives, signals, evaluation criteria, and product principles for returning fans and visitors with limited history.
• Build shared personalization capabilities for Search, Discovery, and CRM, including reusable fan profiles and predictive signals.
• Design experiments and holdouts to measure incremental effects on repeat purchase, frequency, retention, and lifetime value.
• Lead technical discussions on models, features, pipelines, serving architecture, and adoption by partner teams.
• Communicate strategy and results to executives and non-technical audiences, mentor PMs, and improve product practices.

Requirements

• 8+ years of product management experience on consumer web or native mobile products, including at least 3 years owning recommendation, ranking, or personalization systems.
• Experience shipping ML-powered consumer experiences at scale and explaining their incremental business results.
• Demonstrated impact on repeat purchase, retention, or frequency in a consumer business.
• Experience designing holdouts and controlled experiments that isolate incremental effects and inform decisions.
• Working knowledge of recommendation and ranking systems, user modeling, and supporting data infrastructure.
• Ability to evaluate models, investigate offline-to-online gaps, and discuss trade-offs with ML engineers and data scientists.
• Ability to balance multiple product teams and recognize when shared capabilities are more valuable than surface-specific solutions.
• Strong product judgment around recommendation quality, filter bubbles, cold start, staleness, and user trust.
• Excellent written and verbal communication, organizational skills, comfort with ambiguity, and ability to manage competing workstreams.

Nice to have

• Prior ownership of a platform or shared system with internal customers.
• Experience in live events, ticketing, travel, marketplaces, or commerce with time-limited inventory.
• Familiarity with lifecycle prediction, purchase propensity, retention risk, or incremental response modeling.

Culture & Benefits

• Hybrid work schedule with three office days and two remote days.
• Autonomy to lead large-scale experiments and tests in an accelerated growth environment.
• Competitive compensation including equity and performance-related upside.
• Unlimited Flex Time Off, paid parental leave, 401(k), and health, vision, and dental insurance.