Technical Support Engineer (B2W)

Location: Portsmouth, New Hampshire, United States; in-office. Travel is minimal, less than 5%.

Salary: $22.69–$28.32 per hour.

Company

hirify.global develops technology connecting physical and digital workflows across construction, geospatial, transportation, and other essential industries; this role supports the B2W ONE Platform for heavy civil construction.

What you will do

• Provide phone and screen-sharing support for platform configuration, product functionality, and hosted services.
• Investigate system performance, permissions, data inconsistencies, and complex application errors.
• Own customer interactions from initial issue through resolution while maintaining a professional and empathetic approach.
• Document defects and support trends for collaboration with Development teams and future software improvements.
• Create and publish Knowledge Base articles for customers and support colleagues.

Requirements

• College degree in a relevant field.
• Solid understanding of relational database concepts.
• Advanced proficiency with Microsoft Windows desktop and server operating systems and Google products.
• Strong problem-solving ability, self-directed learning skills, and a detective-like approach to technical troubleshooting.
• Strong phone presence and the ability to remain poised and empathetic during challenging customer interactions.

Nice to have

• Previous experience with SQL or coding/programming.
• Experience in AECO or construction technology.
• Experience using CRM systems to manage and track complex case lists.

Culture & Benefits

• Full-time employment with medical, dental, vision, life, disability, time-off, and retirement plans.
• Additional benefits may include tax savings plans, paid parental leave, and an Employee Stock Purchase Plan.
• Collaborative and supportive environment focused on inclusive, equitable opportunities and tangible real-world impact.
• Values include Belong, Innovate, and Grow, with an emphasis on ownership and initiative.

Hiring process

• Submit an online application through one of the Apply buttons in the posting.