Support Specialist

Location: Remote - Texas, United States

Salary: $25–$28 USD per hour

Company

hirify.global provides mission-critical software solutions for public sector, healthcare, utilities, and private sector organizations across North America, Europe, Asia, and Australia.

What you will do

• Provide application support to customers and internal resources by answering complex product-functionality and usage questions.
• Investigate, manage, track, escalate, and close client issues related to application functionality, databases, configurations, and software defects.
• Review software scenarios, configurations, setups, and code to identify resolutions according to departmental guidelines.
• Document issues, processes, routines, programs, proposed enhancements, and resolutions in the client tracking system and knowledge base.
• Create and deliver customer training on product functionality and best practices, including at user conferences.
• Collaborate with Support, Research and Development, product, engineering, and Account Management teams while improving technical support processes.

Requirements

• 3+ years of experience in a customer service role.
• Excellent interpersonal, written, oral, and listening skills; ability to ask probing questions, understand concerns, overcome objections, and resolve problems.
• Strong work ethic, self-starter mindset, and ability to work independently and as part of a team.
• Ability to manage multiple priorities and adapt to change in a fast-paced business environment.
• Professional and friendly attitude with the ability to quickly develop rapport with customers over the phone.
• Ability to learn and navigate new software quickly, with typing skills and computer proficiency.
• Ability to maintain confidentiality when handling Protected Health Information, Personally Identifiable Information, or privacy records and follow Harris security and privacy policies.

Nice to have

• Experience with relational databases and reading or writing T-SQL.
• Previous property tax software support experience or knowledge of the property tax lifecycle.
• Experience with SQL, Excel, and Crystal Reports.

Culture & Benefits

• Full-time role performed remotely from a home office in Texas, with occasional quarterly travel.
• Professional office or remote home-office environment using standard office equipment.
• Comprehensive benefits package and additional perks.
• Opportunities to learn and contribute within an award-winning culture.
• EEO/AA/Disability/Vets employer.