Technical Support Specialist - Back Office

Location: Remote in Canada; opportunities are available in Ontario and British Columbia.

Compensation: CAD 19.70–26.54 per hour, plus potential bonus, equity, and benefits.

Company

Builds software and customer support solutions for small businesses in the home and commercial service industries.

What you will do

• Act as the first point of contact for customers through phone, chat, email, and screen-sharing sessions.
• Become a product expert and develop creative solutions and workflows that meet customer needs.
• Use support tools, the Salesforce Support Console, the internal chatbot, and in-depth testing to resolve cases efficiently.
• Prevent escalations and de-escalate challenging customer interactions.
• Provide comprehensive technical solutions with a focus on quality and speed.

Requirements

• Bachelor’s degree preferred or equivalent experience in technical support.
• Efficient, effective, and resourceful problem-solving skills, with strong critical thinking and troubleshooting abilities.
• Empathy, patience, confidence, good humor, and the ability to interact with a broad range of personality types.
• Ability to work in a feedback-oriented, rapidly changing environment and remain level-headed under pressure.
• Self-motivation and the ability to master complex software.
• Customer-centric mindset, willingness to learn, creative solutioning skills, and a can-do attitude.
• Ability to translate complex technical issues into tangible solutions, prioritize tasks, multitask, and perform effectively under pressure.
• Strong written and verbal communication skills; ability to work as part of a team.
• Quick thinking and fast learning ability.

Nice to have

• Knowledge of the home or commercial service industry.

Culture & Benefits

• Flexible time off, autonomous work support, learning and development opportunities, and comprehensive onboarding.
• Leadership training, career development programs, recognition, peer-nominated awards, and other employee events.
• Company-paid medical, dental, and vision coverage for employees and dependents.
• RSP match and employee assistance program.
• Parental leave, adoption reimbursement of up to $20,000, maternity support, breast milk shipping, and financial planning tools.
• Inclusive workplace with accommodations available during the selection process.

Hiring process

• Applications are centrally reviewed for Technical Support Specialist - Back Office opportunities across hirify.global, Aspire, FieldRoutes, and Convex.
• The final offer specifies the employing company and the vertical team supported.
• The planned start date is November 30, 2026.