Applications Engineer (Drones)

Location: Salt Lake City, Utah, USA; frequent on-site customer engagement and more than 50% domestic travel, with occasional international travel.

Company

Builds secure, high-performance unmanned aerial systems for defense, public safety, and commercial applications.

What you will do

• Serve as the primary technical contact during customer onboarding, deployment, and ongoing operations.
• Set up, configure, troubleshoot, validate, and support drone systems at customer sites.
• Deliver operator and maintainer training, including classroom instruction and live flight demonstrations.
• Diagnose hardware, software, and network issues and coordinate escalations with engineering teams.
• Support field evaluations, pilot programs, acceptance testing, and customer feedback processes.
• Create technical documentation and training materials; assist with integration of radios, ground stations, payloads, and third-party software.

Requirements

• Bachelor’s degree in Engineering, Computer Science, Aviation Technology, or a related field, or equivalent practical experience.
• Strong diagnostic and troubleshooting skills across hardware, software, and networking.
• Ability to explain complex technical topics clearly to technical and non-technical audiences.
• Comfort operating drones and performing field work in varied environments.
• Ability to complete a post-offer background check.
• For ITAR/EAR-restricted work, proof of U.S. citizenship or permanent residence is required, and candidates must not require sponsorship for export-restricted work authorization.

Nice to have

• Hands-on experience with unmanned systems, robotics, RF communications, embedded systems, or similar technologies.
• Prior field engineering, applications engineering, or customer-facing technical support experience.
• Experience with mission-critical or defense-related technologies.
• FAA Part 107 Remote Pilot Certificate.

Culture & Benefits

• Customer-first, problem-solving approach with strong situational awareness and adaptability in the field.
• Frequent direct interaction with customers and partners in demanding operational environments.
• Equal employment opportunity practices; qualified candidates with criminal history are considered consistent with federal and state law.
• Employment eligibility is verified through E-Verify.