Customer Support Supervisor (Healthcare)

Location: Fully onsite in Pittsburgh, PA (Robinson Township), United States.

Company

hirify.global is a healthcare technology company building BlinkRx and Quick Save to make prescription medications more accessible and affordable.

What you will do

• Manage a growing team of Patient Support Specialists and oversee daily support operations.
• Ensure operational excellence, adherence to SLAs, and achievement of structured performance targets.
• Review team and individual performance data to identify improvement opportunities.
• Manage queues, backlogs, and workflows, making tradeoffs to optimize performance.
• Collaborate with cross-functional stakeholders on initiatives that improve productivity and support business growth.
• Resolve complex and ambiguous escalations while fostering a collaborative team dynamic.

Requirements

• Associate’s or bachelor’s degree in Healthcare, Business Administration, Supply Chain, or a related field preferred; equivalent work experience is considered.
• Minimum high school diploma or GED required.
• 3+ years of leadership experience in a fast-paced environment.
• 2+ years of customer service, call center, healthcare, pharmacy, or other relevant experience.
• Strong leadership skills, including the ability to provide critical and timely feedback and coaching.
• Ability to use data to make crucial decisions independently.
• Strong problem-solving skills, especially with ambiguous information.
• Attention to detail, precision, and organization.
• Confident, patient, respectful, and clear communication style.

Culture & Benefits

• Collaborative, cross-functional environment focused on improving customer lives and inventing new ways of working.
• Medical, dental, and vision coverage beginning on day one.
• Traditional and Roth 401(k), paid sick and vacation time, and holidays off.
• Paid parental leave: 12 weeks for birthing parents and 4 weeks for non-birthing parents, including adoption and foster placement.
• Disability coverage, life insurance, Employee Assistance Program, commuter FSA, and free onsite parking.
• Daily snack and drink stipend at pharmacy locations.