Quality Assurance Engineer (Conversational AI & Voice Testing)

Location: Remote; US and Canada

Company

hirify.global is a global IT services and consulting company delivering digital transformation and technology solutions for enterprise and startup clients across 25 countries.

What you will do

• Design and execute functional, regression, integration, system, and end-to-end tests for conversational AI, voice, and customer engagement solutions.
• Validate conversational flows, intents, entities, utterances, response accuracy, fallback handling, escalation paths, and exception scenarios.
• Create and maintain automated test suites, test plans, test cases, execution reports, and quality metrics.
• Test IVR and telephony interactions, including speech recognition, DTMF inputs, call routing, transfers, call termination, and customer journeys.
• Validate APIs, backend integrations, data exchanges, third-party services, and contact center workflows.
• Track and verify defects, participate in requirements reviews, collaborate with cross-functional teams, and improve QA processes and automation strategies.

Requirements

• 5+ years of Quality Assurance experience, including hands-on testing of conversational AI, IVR, voice applications, or customer engagement platforms.
• 3+ years of hands-on experience with Cyara Cruncher, Cyara Velocity, and Cyara Virtual Agent for test design, execution, automation, and reporting.
• Experience testing conversational AI with AWS Lex and/or Google Dialogflow CX/ES, including intent recognition, conversation flows, and response validation.
• Strong knowledge of functional, regression, integration, system, and end-to-end testing methodologies.
• Deep understanding of NLU, intents, entities, utterances, context management, fallback handling, and escalation workflows.
• Hands-on experience validating IVR and voice interactions, including speech recognition, DTMF inputs, call routing, transfers, and call termination.
• Experience testing APIs, backend integrations, data exchanges, and enterprise contact center workflows.
• Strong experience in test planning, test case design, defect management, execution reporting, and QA best practices.
• Excellent analytical, troubleshooting, communication, stakeholder collaboration, and documentation skills.

Nice to have

• Performance, load, stress, and scalability testing experience for conversational AI and voice applications.
• Familiarity with SIP, telephony protocols, speech recognition technologies, DTMF, and call-routing concepts.
• Experience with test automation frameworks, API testing tools, and CI/CD-enabled QA practices.
• Exposure to Amazon Connect, Genesys Cloud, or other contact center platforms.
• Knowledge of conversational analytics, customer experience monitoring, and AI-driven customer engagement solutions.

Culture & Benefits

• Remote work with a work-from-anywhere culture.
• Competitive compensation and benefits, including health insurance, language courses, and a relocation program.
• Professional development through certifications, mentorship, talent investment, internal mobility, and internship opportunities.
• Global, multicultural, inclusive, and supportive environment with open communication and regular team-building events.
• Projects for global enterprise clients and social sustainability initiatives focused on education, community empowerment, fair operating practices, environmental sustainability, and gender equality.