Senior QA Engineer (Amazon Connect)

Location: Argentina; 100% remote. Current legal authorization to work in Argentina is required. Visa and work permit sponsorship are not available.

Pay is in USD.

Company

hirify.global is an AI-first cloud services company and AWS Premier Tier Services Partner delivering AI, cloud modernization, cloud-native development, data, DevOps, managed services, security, and customer experience solutions.

What you will do

• Design and execute QA strategies for Amazon Connect implementations covering contact flows, routing, IVR and self-service, Cases and Tasks, Contact Lens, and reporting.
• Build and maintain manual and automated IVR, web application, API, integration, and end-to-end test suites using Playwright, Cypress, Selenium, and contact center testing tools.
• Validate AI agent behavior, legacy-to-Connect migrations, custom Agent Workspace experiences, and serverless event-driven AWS backends.
• Execute rollout and cutover validation, verify CloudWatch monitoring and alerting, and support production incident triage and defect resolution.
• Perform security and compliance validation, including IAM least-privilege checks, DevSecOps scan review, and encryption verification.
• Partner with engineers and customer stakeholders on test design, acceptance criteria, UAT, release readiness, reusable QA assets, and mentoring junior QA engineers.

Requirements

• 8+ years of QA or test engineering experience, including 3+ years testing contact center, CCaaS, or IVR/voice platforms.
• Hands-on experience with Amazon Connect or a comparable CCaaS platform, including contact flows, routing, Cases/Tasks, and reporting.
• Proficiency with Playwright E2E and API tests, Cypress, and Selenium for unit, integration, and end-to-end testing.
• Experience testing serverless and event-driven AWS architectures, including Lambda, API Gateway, DynamoDB, and Step Functions.
• Working knowledge of conversational AI and voice testing, including intent accuracy, latency, and fallback behavior.
• Strong defect documentation and triage skills, with the ability to run UAT sessions for business and technical stakeholders.
• Familiarity with CI/CD pipelines, including GitHub Actions, and integrating automated tests into deployment workflows.

Nice to have

• Contact center migration testing experience with Avaya, Genesys, Connect, or NICE.
• Experience with AI observability and trace validation, including agent spans and token/cost attribution, or accessibility engineering.
• AWS certifications such as Solutions Architect, Developer, or an ML/Connect-related Specialty certification.
• Contact center operations knowledge covering quality management, outbound compliance, and CX KPIs.
• Consulting or client-delivery experience.
• Hands-on experience with Cyara or Botium.

Culture & Benefits

• Fully remote work with a worldwide team.
• Generous holidays and flexible PTO.
• Phantom equity and peer bonus awards.
• Paid exams and certifications, an individual professional development plan, and an annual Learning and Development stipend.
• Company-provided laptop and tools, plus an equipment and office stipend.
• Inclusive workplace focused on transparent hiring and equal opportunity.