Senior Implementation Manager (AI)

Location: New York, NY, United States; requires working from the office four days a week.

Salary: $138,000–$152,000 base salary.

Company

hirify.global provides an AI-driven commercial real estate technology platform, including hirify.global Lease, hirify.global Market, hirify.global Activate, and hirify.global Data.

What you will do

• Own end-to-end onboarding for enterprise accounts, including scope, data readiness, configuration, enablement, status reporting, risk management, and handoff.
• Build trusted relationships with executive sponsors, asset managers, lease administrators, and senior decision-makers while aligning rollouts with business outcomes.
• Drive time-to-adoption through persona-based rollouts, adoption playbooks, adoption signals, and outcome-based transition to Client Success.
• Lead change within client organizations, identify workflow gaps, and promote hirify.global as part of clients’ operating practices.
• Manage third-party delivery partners, including document abstraction partners, holding them accountable for volume, quality, and timelines.
• Coordinate Sales, Client Success, Support, Product, and Engineering; communicate customer feedback and help improve implementation playbooks, runbooks, and processes.

Requirements

• 4+ years of experience leading client-facing implementations, onboarding, or professional services engagements for enterprise SaaS clients.
• Comfort steering conversations with C-suite and senior stakeholders and presenting in high-stakes, full-room settings.
• Structured and precise written and verbal communication, including clear status, risk, and recommendation updates.
• Curiosity, coachability, technical fluency, and readiness to use AI tools and systems.
• Proactive risk identification and recommendation-driven problem solving.
• Operational rigor with project plans, status hygiene, and on-track/off-track reporting.
• Ability to use adoption metrics and dashboards to support decisions.

Nice to have

• Experience managing vendors or outsourced delivery teams.
• Fluency in commercial real estate, lease administration or abstraction, or property management systems such as Yardi or MRI.

Culture & Benefits

• Executive coaching, training, and career development programs.
• Health, dental, and vision benefits; pre-tax commuter benefits; and a 401(k) plan.
• Education stipend, flexible PTO, generous family leave, and work-life balance support.
• Equity packages, wellness events, clubs, team lunches, and an open floor plan supporting cross-functional collaboration.
• Inclusive workplace focused on excellence, customer outcomes, curiosity, ownership, and collaboration.