Senior Manager, People Experience - EMEA (HR Operations)

Location: Hybrid, United Kingdom, London

Company

hirify.global develops PlayStation hardware, network services, and entertainment experiences as part of Sony Group Corporation.

What you will do

• Manage first-line HR support across EMEA, including HR data integrity, payroll and reporting inputs, onboarding, offboarding, employee changes, benefits administration, screening, Right to Work checks, compliance, and Tier 1 ticketing SLAs.
• Lead the development of a full European HR Operations service across France, Germany, the Netherlands, Belgium, Spain, Portugal, Italy, the UK, and Ireland.
• Manage team KPIs, SLAs, continuous improvement initiatives, process automation, and technology implementation across the region.
• Build relationships with HR, Legal, Payroll, Global Mobility, technology, Centres of Excellence, suppliers, and regional leaders.
• Coach and develop team members, build knowledge-sharing mechanisms, and establish scalable self-service resources, knowledge articles, and standard operating procedures.
• Present operational reports to leadership and manage supplier relationships, SLAs, and the Tier 1 activity budget.

Requirements

• Experience managing an operational HR services function with multi-site EMEA accountability, including SLAs and KPIs through a ticketing system and management of 5–10 direct reports.
• Proven line management experience focused on performance, team development, continuous improvement, and evolving a centralised operating model.
• Experience implementing technologies, harmonising systems, and simplifying or automating processes.
• Strong experience building collaborative relationships across HR and the wider business and understanding commercial drivers.
• Excellent written, verbal, and numeracy skills, including presenting to senior stakeholders and turning data into recommendations.
• Strong attention to detail, pragmatic problem-solving skills, ability to work under pressure, and capacity to manage multiple project deliveries.
• Strong IT skills, including Microsoft Office and HRIS such as Workday.
• Proven HR advisory experience, including advice on employment regulations and procedures.
• Project management experience in complex matrix global organisations.

Nice to have

• Transformational HR experience across multiple countries.
• Experience in the technology or gaming industry.
• Degree-level education or CIPD qualification.

Culture & Benefits

• Hybrid working in London.
• Discretionary bonus opportunity, private medical insurance, dental scheme, and 25 days of holiday per year.
• On-site gym, subsidised café, free soft drinks, on-site bar, cycle garage, and showers.
• Background checks are conducted at the offer stage for all new employees, potentially including criminal background checks.
• Personal information is processed for background checks in accordance with the Candidate Privacy Notice.