Dynamics 365 Business Central Support Consultant (Microsoft Dynamics)

Location: Fully remote within the United Kingdom

Salary: £45,000–£50,000 per annum

Company

Growing Microsoft Partner delivering Business Central support and helping customers improve their ERP systems.

What you will do

• Deliver 1st, 2nd and 3rd line support for Microsoft Dynamics 365 Business Central.
• Investigate support tickets, diagnose technical issues, and manage cases through to resolution.
• Manage system configuration, user access, permissions, environment maintenance, and technical documentation.
• Support Finance, Sales, Purchasing, and Inventory modules, as well as upgrades, releases, testing, and enhancements.
• Collaborate with functional consultants and developers to resolve complex issues and troubleshoot integrations.
• Provide user training, best-practice guidance, and professional customer support.

Requirements

• At least 2 years of experience with Microsoft Dynamics NAV or Dynamics 365 Business Central.
• Previous ERP support experience, ideally in a Microsoft Partner or end-user environment.
• Good knowledge of Business Central Finance, Sales, Purchasing, and Inventory functionality.
• Experience diagnosing system issues and managing support requests effectively.
• Understanding of Business Central administration, configuration, and user permissions.
• Strong communication skills for explaining technical issues to non-technical users.
• Logical and analytical problem-solving approach.
• Ability to prioritise support cases and manage a varied workload.

Nice to have

• Familiarity with Microsoft Power Platform, particularly Power Automate and Power Apps.
• Knowledge of SQL, database structures, and Business Central data.
• Experience troubleshooting external system and third-party application integrations.
• Relevant Microsoft Dynamics 365 Business Central qualifications or certifications.
• Experience in a Microsoft Dynamics Partner environment.

Culture & Benefits

• Permanent, fully remote position within the United Kingdom.
• Opportunity to join an expanding team supporting Business Central customers.

Hiring process

• Apply with a CV or contact the listed recruiter by email or phone.