Insurance Team Manager (Life & Disability)

Location: Onsite in Taguig City, Philippines

Company

hirify.global is a digital business transformation and business process services company supporting global clients through AI, automation, cloud engineering, advanced analytics, and customer experience operations.

What you will do

• Lead, coach, and develop insurance professionals to achieve operational and client goals.
• Manage performance through reviews, coaching, engagement initiatives, accountability, and development discussions.
• Manage stakeholder and client relationships, resolve issues, and support process updates and program enhancements.
• Monitor KPIs, identify improvement opportunities, and develop data-driven action plans for efficiency, quality, productivity, and business outcomes.
• Ensure compliance with service-level agreements, quality standards, regulatory requirements, and established procedures.
• Guide teams through disability and life insurance operations, complex cases, medical terminology, claims processes, and policy requirements; partner with training and quality teams on capability development.

Requirements

• At least 3 years of experience as a Team Manager or Operations Leader in a contact center or BPO environment.
• At least 3 years of experience in Life Insurance and/or Disability Insurance operations.
• At least 3 years of experience managing inbound contact center teams.
• Strong knowledge of Disability products, including Short-Term Disability, Long-Term Disability, FMLA, and State Leave Programs.
• Ability to analyze data, identify trends, and implement performance improvement strategies.
• Strong leadership, coaching, and problem-solving skills, with excellent verbal and written communication.
• Proficiency in Microsoft Office applications.
• Willingness to work onsite in Taguig City.

Nice to have

• Bachelor's Degree in any field.
• Experience supporting US-based insurance clients.
• Background in claims administration, benefits management, or workforce management.

Culture & Benefits

• Leadership opportunity within an insurance operations team focused on customer outcomes and service excellence.
• Exposure to global clients, industry experts, digital solutions, and operational innovation.
• Opportunities to support continuous learning, employee development, and career growth.
• Work is full-time and onsite in Taguig City, Philippines.