NDIS Compliance & Administrator

Location: Remote, Metro Manila, Philippines; AU business hours

Company

NDIS support provider delivering domestic support, community access, supported independent living, medication management, and transport services to participants.

What you will do

• Review and improve digital filing systems and organise participant, worker, training, incident, and operational records for audit readiness.
• Maintain document registers, expiry trackers, worker compliance records, NDIS evidence, policies, procedures, forms, and action registers.
• Use ShiftCare to review daily shift notes, maintain participant and worker information, and follow up incomplete or concerning records.
• Maintain the incident reporting system, track investigations and corrective actions, and escalate potential reportable incidents or participant safety concerns.
• Prepare participant intake documentation, verify required information, maintain confidential files, and update ShiftCare records.
• Support rostering, shift coverage, availability coordination, workflow improvement, and regular compliance reporting to management.

Requirements

• Previous experience in NDIS administration or disability support administration.
• Hands-on experience using ShiftCare.
• Understanding of NDIS documentation and compliance administration.
• Experience maintaining organised digital records and tracking expiry dates.
• Strong attention to detail, organisation, follow-through, and the ability to manage multiple follow-up tasks independently.
• Confidence identifying gaps and escalating issues clearly.
• Good written and spoken English.
• Ability to handle confidential participant and worker information appropriately.

Nice to have

• Experience preparing an NDIS provider for an audit or supporting audit evidence collection.
• Familiarity with worker screening, training, and qualification records.
• Experience managing incident registers or compliance action plans.
• Previous experience supporting rostering in a disability or community services organisation.

Culture & Benefits

• Remote work arrangement aligned with AU business hours.
• The first three months involve a higher workload focused on audit preparation, after which the workload is expected to become more sustainable.
• Responsibilities are expected to expand as the organisation grows.
• Work involves supporting a person-centred NDIS provider serving approximately 10 clients with a 10-person staff team.