Manager, Microsoft Operational Excellence

Location: Toronto, ON, Canada; Manila, Philippines; Alberta, Canada; Vancouver, British Columbia, Canada; Oakville, ON, Canada; Montreal, Quebec, Canada; Ottawa, ON, Canada; British Columbia, Canada; Calgary, Alberta, Canada

Salary: CAD 100,000–110,000 annually, plus 12% target incentives

Company

hirify.global is an IT solutions provider delivering secure cloud, AI, software, and digital workplace solutions to U.S. commercial and SMB organizations and the Canadian market, and is part of World Wide Technology.

What you will do

• Lead, coach, develop, and retain the Microsoft Operations team, including performance management, succession planning, staffing, workload allocation, and coverage.
• Direct day-to-day Microsoft licensing operations across quoting, contract creation and maintenance, ordering, amendments, renewals, and related transactions.
• Monitor service levels, productivity, quality, operational risks, capacity, process gaps, and customer-impacting escalations.
• Partner with Microsoft and internal Compliance, Legal, Finance, Sales, Customer Success, IT, and Enablement teams to establish controls and translate program requirements into procedures, training, and workflows.
• Maintain transaction documentation, audit readiness, compliance reviews, scorecards, reporting, risk mitigation plans, and corrective actions.
• Lead process, documentation, reporting, automation, and system improvements, ensuring changes are tested, documented, communicated, adopted, and measured.

Requirements

• At least three years of progressive experience in licensing operations, customer operations, sales operations, or a related technology environment.
• Experience leading people, including coaching, performance management, talent development, and workload planning.
• Strong experience managing complex, high-volume, transaction-based operations.
• Practical knowledge of software licensing, contract processing, quoting, ordering, renewals, and agreement maintenance.
• Experience interpreting external program or partner requirements and translating them into internal processes and controls.
• Experience supporting compliance reviews, audits, operational controls, or risk-management activities.
• Strong analytical and problem-solving skills, including root-cause identification and issue resolution.
• Ability to work cross-functionally with Sales, Finance, Legal, Compliance, IT, Customer Success, and external partners.
• Strong written and verbal communication skills, including communication of operational risks and requirements to senior stakeholders.
• Customer focus balanced with compliance, accuracy, financial risk, and contractual obligations.
• Post-secondary education in business, operations, technology, or a related discipline, or equivalent relevant experience.

Nice to have

• Business improvement, project management, risk, compliance, or process-management certification.
• Microsoft licensing or comparable software-vendor program experience.
• Experience supporting public sector or education customers, licensing transactions, contracts, or operational requirements.

Culture & Benefits

• Collaborative, inclusive, high-performing workplace focused on ownership, innovation, continuous learning, and customer success.
• Flexible workdays and remote onboarding.
• Medical and dental care, employee and family assistance, life and disability insurance.
• RRSP/DPSP retirement savings plan with company matching.
• Vacation and sick leave, holidays, parental leave, volunteer days, bereavement leave, and employee discounts.
• Accommodation support during the recruitment and hiring process; criminal record, education, and reference checks are conducted before joining.

Hiring process

• Digital interviews are used for all candidates.
• Before starting, candidates undergo a criminal record check, education verification, and reference checks.