Merchant Monitoring Manager (Fintech)

Location: Poznań or Warsaw, Poland; hybrid model with two days in the office.

Company

hirify.global provides payment cards, digital wallets, BLIK, bank transfers, instalment payments, BNPL, cross-border payments, and recurring payment solutions for businesses including e-commerce and financial services companies.

What you will do

• Lead a team responsible for identifying, assessing, and mitigating merchant risks such as scams, non-delivery, money laundering, concealed business activities, and fraudulent websites.
• Manage recruitment, performance reviews, employee development, workload allocation, and operational priorities.
• Map and optimise workflows, identify bottlenecks and control gaps, develop procedures, and implement automation opportunities.
• Develop, calibrate, and validate transactional monitoring rules and feedback loops.
• Analyse data and monitoring systems to investigate trends, identify anomalies, and support risk decisions.
• Monitor KPIs, reporting, operational queues, capacity, and skill matrices while leading incident, audit, and stakeholder-management activities.

Requirements

• At least 4 years of experience in merchant risk, fraud prevention, or merchant monitoring within an acquirer, PSP, bank, or fintech, including at least 2 years of people management experience.
• Strong knowledge of card transaction flows, e-commerce payments, merchant onboarding, marketplaces, resellers, chargebacks, Visa and Mastercard monitoring programmes, and merchant categorisation rules.
• Practical experience investigating merchant websites, identifying suspicious business models, and developing, calibrating, and validating monitoring rules.
• Experience designing and optimising operational processes, identifying bottlenecks and automation opportunities, and developing procedures; familiarity with BPMN, capacity planning, and skill matrices.
• Proven experience implementing AI or automation to improve a process or deliver measurable business benefits.
• Understanding of risk classification, PEP and sanctions screening, Suspicious Activity Reports, and cooperation with Compliance teams.
• Strong analytical skills with hands-on SQL and advanced Excel experience, plus the ability to interpret technical documentation and understand monitoring systems.
• Experience with KPIs, reporting, business continuity, incidents, and audits.
• Strong stakeholder management, decision-making, prioritisation, and communication skills, including the ability to work under pressure.
• English and Polish proficiency suitable for business communication.

Nice to have

• Experience managing project backlogs, timelines, milestones, dependencies, and delivery risks.
• Experience supporting card schemes or regulatory audits.
• Familiarity with card schemes and upcoming changes to EU AML regulations.

Culture & Benefits

• Employment under a contract of employment.
• Hybrid work model with two days in the office.
• Flexible benefits package through the MyBenefit system.
• Access to an internal training platform.
• Cooperation-driven team and work in an international organisation operating in a rapidly changing industry.