Technical Account Manager (Cloud Security)

Location: Milan, Italy; Remote - Italy. Applicants must have the legal right to work in Italy without visa sponsorship.

Company

Wiz develops an AI-powered cloud and application security platform that connects code, cloud, and runtime security into a shared context.

What you will do

• Guide customers through Wiz platform deployment, operational best practices, onboarding, and operationalization, including establishing a Wiz Center of Excellence.
• Act as the primary technical liaison for customer questions and escalations, collaborating with Support, Product Management, Engineering, and other teams.
• Build trusted-advisor relationships with customer stakeholders from practitioners to C-level, driving adoption, retention, satisfaction, and platform expansion.
• Develop and track Success Plans, goals, and key performance indicators, reporting progress internally and externally.
• Identify and resolve complex technical issues, manage account escalations, and advocate for customer needs across departments.
• Collaborate with Sales and Renewal teams on contract renewals and opportunities to expand Wiz usage.

Requirements

• 3+ years of experience in technical customer-facing roles, such as Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, or Customer Success Engineer.
• Strong understanding of cloud services, cloud architectures, and security best practices.
• Familiarity with Docker, Kubernetes, and their security considerations.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues and drive resolution.
• Proven experience building and maintaining enterprise-client relationships, driving customer success, and exceeding performance targets.
• Excellent communication and interpersonal skills, with the ability to engage stakeholders at all organizational levels.
• B.S. in Computer Science, Engineering, or a similar field, or equivalent experience.
• Fluency in Italian and English.

Nice to have

• CSP-level certifications, such as Certified Solutions Architect or Certified DevOps Engineer.

Culture & Benefits

• Remote work is available from Italy.
• Work with a global organization protecting cloud infrastructure for enterprise customers.
• Contribute to an innovative, collaborative environment that values excellence, growth, creative thinking, and broad technical contribution.
• Wiz is an equal opportunity employer.