IT Support Engineer

Location: Tel Aviv; fully in person, 5 days a week from the office.

Company

Wix builds web creation and business products used by hundreds of millions of users worldwide.

What you will do

• Provide efficient desktop, local infrastructure, and remote IT support to employees across locations and time zones.
• Manage and respond to IT Helpdesk requests according to agreed SLAs, reducing service requests through user training and documentation.
• Manage equipment inventory and the full IT procurement process with suppliers, procurement, and finance teams.
• Work with auditors to ensure procurement procedures are followed.
• Manage onboarding and offboarding for onsite and remote workers.
• Maintain office audio-visual equipment and install, upgrade, and troubleshoot MacOS, Windows, and Linux endpoints.

Requirements

• 3+ years of hands-on experience in IT Support or Administration.
• Experience working in a multi-OS environment with MacOS, Windows, and Linux.
• Excellent diagnostic, problem-solving, communication, and interpersonal skills.
• Outstanding organizational and time-management skills.
• Proven ability to provide proactive customer service with strong attention to detail.
• Experience with Active Directory, Azure, and GSuite environments.
• Experience supporting audio-visual conference room technologies.
• Additional experience with Meraki, Jira, Intune, Jamf, and Slack.

Culture & Benefits

• Fully in-person work model with five days per week in the office.
• Team-level consideration for special flexibility requests.
• Collaborative, high-performing IT environment supporting employees and events on a global scale.
• Work with device management services, Ansible, automation engines, and automated processes for monitoring, purchasing, security incidents, SLM, and CRM.