IT Operations Manager (AI)

Location: Remote

Company

hirify.global is an agentic AI platform for enterprise customer experience, providing a no-code SaaS platform for automating customer journeys for global brands.

What you will do

• Own day-to-day IT operations, end-user support, device management, troubleshooting, and service-level performance across a distributed workforce.
• Manage employee onboarding and offboarding, including system provisioning, deprovisioning, and access management.
• Administer and optimize Google Workspace, Microsoft Entra, Microsoft 365, Slack, Zoom, endpoint management tools, and other internal systems.
• Maintain system reliability, security, data protection, access controls, documentation, and compliance controls, including support for SOC 2 audits.
• Build standardized IT processes and automate repetitive workflows for onboarding, asset management, and support.
• Manage IT vendors, licenses, subscriptions, asset inventory, costs, and cross-functional tooling needs with Compliance, Engineering, DevOps, HR/People, and Operations.

Requirements

• 5–8+ years of experience in IT Operations, IT Support, or Systems Administration.
• Experience managing IT in a high-growth, SaaS, or remote-first environment and supporting distributed or global teams.
• Hands-on administrative experience with Google Workspace, Azure AD/Microsoft Entra, and Microsoft 365.
• Experience with endpoint management tools such as Jamf, Kandji, or Intune.
• Experience with ticketing systems such as Jira, Zendesk, or ServiceNow.
• Strong understanding of IT security best practices and access management.
• Strong hands-on knowledge of ISO 27001, SOC 2 Type II, HIPAA, GDPR, PCI DSS, and other globally recognized security and privacy frameworks.
• Demonstrated experience maintaining IT controls and supporting internal and external audits.
• Experience working in highly regulated industries such as healthcare, financial services, insurance, or government.
• Strong execution, organization, communication, collaboration, service orientation, and proactive problem-solving skills.
• Willingness to participate in on-call and after-hours support for critical incidents and urgent business needs.

Culture & Benefits

• Full-time remote work in a global, remote-first organization.
• Collaboration with teams across time zones and regions.
• Work focused on secure, reliable, and efficient internal systems for enterprise customers in regulated industries.
• Equal-opportunity workplace committed to diversity.