Complex Injury Paralegal

Location: Southampton; hybrid workplace

Company

Keoghs provides legal and claims solutions to insurers, businesses, and suppliers in the insurance sector, managing large volumes of insurer claims and developing technology-enabled insurance services.

What you will do

• Support a small team in progressing catastrophic injury and large-loss claims from receipt of insurer papers through resolution, including cases valued from £100k to £5M.
• Prepare, file, and serve basic court documents; diarise court orders and hearing dates; liaise with courts on hearings, applications, and consent orders.
• Coordinate with experts, counsel, insureds, and witnesses regarding conferences, joint settlement meetings, hearings, availability, fees, and attendance.
• Arrange medical assessments, request medical and police records, chase reports, review medical records, and prepare evidence summaries.
• Review photographs and surveillance footage, redact documents to protect legal privilege and prevent GDPR breaches, and maintain case management records.
• Handle queries, arrange payments, conduct legal research, meet performance and quality targets, and comply with SRA Standards & Regulations.

Requirements

• Minimum of 5 GCSEs at grades 5 or above, or A–C, with an established interest in law through further education such as LPC or ILEX, or experience in a legal environment.
• Experience and understanding of the litigation process in a file-handling or assistant role.
• Good telephone and communication skills with people at all levels inside and outside the business.
• Ability to organise and prioritise tasks using initiative, remain calm under pressure, and re-prioritise and delegate effectively when required.
• Attention to detail when handling repetitive tasks, self-confidence, good literacy, and good IT skills.
• Ability to work effectively as part of a team, remain flexible to achieve results and client service standards, and work within the Keoghs shared values framework.

Culture & Benefits

• Hybrid workplace with supervision and feedback to support development in complex injury claims.
• 25 days of annual leave, increasing with service, with the opportunity to buy or sell 3 days.
• Healthcare cash plan, 24/7 online GP and wellbeing support, and a pension contribution structure of 5% employee and 3% employer contributions.
• Death-in-service benefit after one year, employee resource groups, and an employee volunteering programme.
• Cycle to Work, technology, season-ticket loan, Gym Flex, online discount, retail, dining, and attractions benefits after successfully completing probation.

Hiring process

• Application, CV review, initial phone call, interview, offer, and hiring.
• Application deadline: 6 November 2026.