Technology Implementation Manager (Healthcare Integration)

Location: South Sathorn Road, Bangkok, Thailand; hybrid working with 8 office days per month and working from home 3 days per week.

Company

hirify.global is a global information and software company serving customers in over 180 countries, with operations in more than 40 countries and approximately 21,100 employees.

What you will do

• Advise international healthcare customers on implementing Medi-Span APIs, web services, databases, drug data, and clinical screening capabilities.
• Translate customer business, technical, and healthcare workflow requirements into scalable implementation guidance and practical integration approaches.
• Troubleshoot complex customer-controlled environments by reviewing code, API calls, configurations, logs, data outputs, documentation, and integration behavior.
• Design and validate advanced integration, migration, cutover, and rollback strategies, escalating recurring product, data, documentation, and supportability issues.
• Deliver technical onboarding and training, and create implementation documentation, examples, FAQs, troubleshooting notes, and enablement resources.
• Share customer implementation insights with Product, Engineering, Clinical Content, Documentation, and Support teams; lead reviews and recommend systemic improvements.

Requirements

• 3+ years of experience in client-facing technical consulting, implementation, solutions engineering, professional services, or an equivalent role.
• Experience with APIs, databases, web services, or software integrations.
• Strong troubleshooting and root cause analysis capabilities.
• Ability to engage technical, business, and end-user stakeholders.
• Ability to explain complex concepts clearly and effectively.
• Experience delivering customer training and onboarding.
• Ability to produce clear technical guidance and documentation.
• Ability to manage multiple priorities and customer engagements.

Culture & Benefits

• Hybrid work in Bangkok with flexible working hours and Work-from-Anywhere options.
• Medical coverage for employees and families.
• Paid annual leave and volunteer time off.
• Learning and development opportunities plus a comprehensive wellness program.
• Competitive compensation within a stable global organization focused on continuous innovation.

Hiring process

• Interviews assess individual skills, experience, and communication style without AI tools or external prompts.
• Interviews may include in-person participation and candidates may be required to appear onsite at a hirify.global office.
• AI-generated responses or third-party assistance during interviews may result in disqualification.