Smart Product Delivery Consultant (Workday)

Location: Remote home worker in New South Wales, Australia; willingness to travel to customer locations when required.

Company

hirify.global delivers digital services and cloud-based Workday solutions for global customers.

What you will do

• Lead the delivery of Smart Product implementations within agreed scope, timelines, quality standards, and commercial expectations.
• Lead discovery and analysis, identify use cases, and recommend solutions supporting adoption of Smart Audit and User Access Review.
• Apply Workday and Smart Product expertise to explain functionality, benefits, dependencies, and limitations in each customer’s configuration.
• Manage customer relationships, expectations, progress, risks, and escalations.
• Deliver training and knowledge transfer to enable customer self-sufficiency.
• Drive improvements to delivery methods, tools, documentation, training, and internal processes while collaborating with Customer Success, Product, Engineering, and Sales.
• Coach and mentor junior colleagues, maintain training materials, and coordinate onboarding and upskilling.

Requirements

• Strong understanding of Workday products, including HCM and/or a specialist capability.
• Strong commercial experience in SaaS implementation, technology consulting, business analysis, or quality assurance.
• Experience independently leading complex customer-facing engagements with accountability for scope, governance, risks, commercial outcomes, solution quality, and transition to ongoing support.
• Strong consulting skills, including presenting, leading workshops, demonstrating, and explaining complex functionality or solutions to customers.
• Excellent customer management skills, including expectation management, constructive challenge, issue resolution, and appropriate escalation.
• Sound commercial judgement covering scope, estimation, utilisation, delivery risk, and professional-services commercial dynamics.
• Experience coaching, mentoring, or line-managing junior colleagues.
• Ability to identify and implement improvements to delivery tools, standards, or processes.
• Willingness to work across relevant Workday delivery services and travel to customer locations when required.

Nice to have

• Workday HCM, Financials, or Payroll certification.
• Familiarity with JIRA Service Desk, ServiceNow, or equivalent service-management tools.
• Relevant Workday, testing, security, privacy, or project-delivery certifications.
• Exposure to customer-success metrics, adoption health scoring, or maturity frameworks.
• Experience in audit, risk, control assurance, or continuous control monitoring.
• Experience with data masking, data privacy, or information-security solutions.

Culture & Benefits

• People-first culture focused on collaboration, creativity, inclusion, and meaningful impact.
• Support for professional growth, coaching, mentoring, and knowledge sharing.
• Commitment to diversity, equity, and inclusion.
• Recruitment accommodations and adjustments are available through a private conversation with the talent acquisition team.