Field Operations Manager (Starlink)

Location: Hawthorne, CA, United States; regular travel to markets, retail partners, and vendor sites, including international travel.

Company

SpaceX develops technologies intended to enable human life on Mars, including Starlink connectivity and related retail programs.

What you will do

• Design and run merchandising and compliance audits covering planogram adherence, display quality, POS placement, display compliance, and brand standards across regions.
• Convert audit findings into corrective actions with retailers, distributors, and marketing owners, and track fixture, supply, and training gaps.
• Forecast, order, and manage display repair and maintenance parts, regional inventory minimums, replenishment rules, and 3PL performance.
• Source, qualify, contract, and onboard field-merchandising, audit, installation, and 3PL vendors; maintain coverage maps, rate cards, and SLAs.
• Schedule and supervise installs, refreshes, teardowns, material handoffs, completion proof, exception logs, and assisted-selling labor teams.
• Support campaign planning, identify lead-time, cost, and execution risks, report status, and provide field insights to omnichannel marketing managers.

Requirements

• Bachelor’s degree.
• 6+ years of experience in field marketing, retail execution, merchandising operations, or trade marketing.
• Hands-on experience running audits, display resets, or vendor-managed field programs.
• Proven ability to work with marketing stakeholders and cross-functional partners.
• Ability to travel to markets and vendor sites during peak retail windows; a valid passport and ability to travel internationally are required.
• Ability to manage variable field and logistics spend against an approved budget and explain variances.
• Ability to follow brand, safety, and data-handling standards when directing vendors and handling store or partner information.
• Working hours must flex across regions and peak campaign calendars, including some early or late calls with global stakeholders.
• ITAR eligibility is required: U.S. citizenship or nationality, U.S. lawful permanent residence, refugee or asylee status, or eligibility to obtain the required U.S. Department of State authorizations.

Nice to have

• Experience supporting global or multi-region channel or omnichannel marketing teams.
• Experience in consumer electronics, networking connectivity, or similar categories.
• Experience selecting and managing third-party merchandising or 3PL partners.
• Working knowledge of planograms, POS, retail compliance, and basic inventory flow.
• Familiarity with photo-audit platforms, shared execution trackers, and light compliance reporting.
• Experience with assisted-selling and demo programs.
• Exposure to retail partner operations, distributor execution, or brand-standard enforcement.
• Ability to write scopes of work, service level agreements, and exception reports for non-technical stakeholders.

Culture & Benefits

• Work within the global retail marketing team alongside omnichannel marketing managers and cross-functional partners.
• Role includes regular market, retail partner, vendor-site, and international travel.
• Work is governed by brand, safety, data-handling, and U.S. export-control requirements.
• Employment is based on merit, competence, and qualifications as an equal opportunity employer.