Senior Ecommerce Product Manager (Fulfillment)

Location: Hybrid role with Monday–Thursday in office at the hirify.global Store Support Center in Atlanta, Georgia, United States.

Company

Retail and ecommerce business serving home-improvement customers through large and often bulky orders, store operations, logistics, and digital shopping channels.

What you will do

• Own and evolve the fulfillment product roadmap, prioritizing customer confidence, delivery cost-to-serve, and technical feasibility.
• Define the digital fulfillment strategy for standard, express, scheduled, and white-glove delivery, as well as BOPIS and curbside pickup.
• Partner with supply chain, inventory, stores, logistics, engineering, and third-party carriers to deliver omnichannel fulfillment capabilities across web and app.
• Manage fulfillment choices, estimated delivery and pickup windows, service-level pricing, and speed-versus-cost trade-offs throughout shopping, checkout, and post-purchase experiences.
• Lead backlog grooming, sprint planning, requirements, user stories, acceptance criteria, and cross-team delivery, including edge cases such as split shipments, backorders, delivery failures, and address issues.
• Use A/B testing, customer research, competitor analysis, KPI tracking, and data analysis to optimize fulfillment options, pricing, promised dates, and customer communications.

Requirements

• 6+ years of product management experience in retail, ecommerce, or omnichannel business environments.
• Proven success leading cross-functional teams and managing complex stakeholder relationships.
• Strong strategic thinking and analytical skills, with experience using data to drive decisions.
• Deep understanding of Agile methodologies and the Software Development Life Cycle (SDLC).
• Exceptional written, verbal, interpersonal, and negotiation skills, including communication with technical, non-technical, and senior leadership audiences.
• Demonstrated ability to lead product vision, strategy, and execution across multiple fulfillment initiatives.
• Strong organizational and problem-solving skills in a fast-paced environment.
• Experience in supply chain, retail fulfillment, logistics technology, or inventory management.

Culture & Benefits

• Hybrid working arrangement with office attendance Monday–Thursday at the Store Support Center.
• Limited travel required.
• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans subject to eligibility criteria.
• Paid vacation and sick time for eligible associates, paid holidays, a personal holiday, and Paid Volunteer Time Off starting on Day 1.